Tech Support Trainer HVAC

Responsibilities

• Develop guidelines, processes, and tools to support technical sales support.
• Provide technical support and troubleshooting assistance to customers and internal employees.
• Assist with on-site field support for difficult or escalated jobs.
• Create, coordinate, and implement technical training programs.
• Partner with Branch Managers and Account Managers to support sales opportunities.
• Deliver customer-focused technical training programs.
• Develop and improve warranty and unit exchange processes.
• Conduct HVAC-R technical training sessions and workshops.
• Maintain current technical knowledge of HVAC-R equipment.
• Provide technical service assistance during regular business hours and on-call support.
• Review, communicate, and implement Technical Service Bulletins and product updates.
• Attend meetings, classes, and training sessions to stay updated on industry trends and product changes.
• Support continuous improvement initiatives.

Qualifications

• High school degree or equivalent (GED) required; B.A. or A.A. in related field preferred.
• 5+ years of HVAC field service experience.
• Excellent communication and interpersonal skills.
• Demonstrated ability to coordinate a high level of activity under various conditions.
• Ability to make business decisions analytically and creatively.
• Proficient in Word, Excel, and PowerPoint.

Company Values

• Safety: Prioritizes safety and ensures work is done safely.
• Customer Focused: Anticipates and responds to customer needs.
• One Team: Collaborates with others to achieve common goals.
• Own It: Takes initiative, acts with urgency, and acts with integrity.
• Innovate: Embraces change and creates solutions that drive improvement.

Benefit Overview

At Johnstone Supply, we believe in investing in our employees' growth and well-being. We offer a competitive wage along with comprehensive health and wellness benefits, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) with 100% employer match up to 5% of base pay
• Holiday pay
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• Health Savings Account (HSA) with employer contribution
• Flexible spending accounts (FSA)
• Wellbeing program with reduced medical costs
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the foundation of our success. Our commitment to continuous improvement and investment in our people is matched by our commitment to providing an exceptional customer experience. We are an Equal Opportunity Employer and participate in E-Verify.