HVAC, Trainer & Technical Support

Responsibilities

• Development, implementation and maintenance of educational materials for HVAC product and services training.
• Scheduling, organizing, facilitation and delivery of classroom, virtual classroom, and on-the-job training for branch personnel and customers.
• Developing and updating a variety of HVAC certification programs as necessary.
• Become certified trainer in vendor training programs (Kohler, Mitsubishi).
• Maintain records of HVAC training activities and employee attendance and progress.
• Coordinate learning delivery through multiple mediums including personal facilitation, e-learning, vendor, and/or other established educational organizations or professional development groups.
• Facilitate and support the integration of company marketing concepts and strategies within the sales function.
• Secure and generate new business and identify plumbing and heating contractors seeking to add HVAC to their business strategy.
• Collaborate with purchasing and branch staff to identify necessary HVAC products for servicing the marketplace.
• Interface with new and tenured employees to address both current and future organizational needs.
• Stay updated on HVAC industry trends and continuously participate in increasing knowledge of HVAC products, local and federal requirements, technological advances, and strategies.
• Work with VP of Marketing and manufacturers' representatives to organize counter days and other educational functions for The Granite Group staff and customers.
• Perform all duties in a safe manner and adhere to company safety policies.
• Assist branches with Wrightsoft as needed.

Qualifications

• Strong understanding of HVAC systems and products.
• Excellent communication and interpersonal skills.
• Ability to train and motivate others.
• Proficiency with Microsoft Office Suite.
• Experience with e-learning platforms and facilitation.
• Knowledge of Wrightsoft software.