HVAC, Trainer & Technical Support

Responsibilities

• Development, implementation and maintenance of educational materials for HVAC product and services training.
• Scheduling, organizing, facilitation and delivery of classroom, virtual classroom, and on-the-job training for branch personnel and customers.
• Develop and update a variety of HVAC certification programs as necessary.
• Become certified trainer in vendor training programs (Kohler, Mitsubishi).
• Maintain HVAC training programs and recommend modifications based on effectiveness evaluations.
• Assess, measure, and enhance the performance of employees related to HVAC product lines.
• Respond to technical support requests from customers and TGG associates.
• Visit job sites with customers and vendors as needed.
• Track HVAC training activities, employee attendance, and progress.
• Manage and coordinate learning delivery through various mediums including personal facilitation, e-learning, vendor, and other educational organizations.
• Support the integration of company marketing concepts and strategies within the sales function and communicate these methods to branch staff.
• Attend client presentations with the outside sales team and branch managers to secure and generate new business.
• Identify plumbing and heating contractors interested in adding HVAC to their business strategy and collaborate with purchasing and branch staff to determine necessary HVAC products.
• Work with new hires and tenured employees to ensure the HVAC sales training program meets both current and future organizational needs.
• Stay informed about HVAC industry trends and continuously increase knowledge of HVAC products, local and federal requirements, technological advances, and strategies.
• Coordinate educational functions such as counter days for The Granite Group staff and customers.
• Ensure consistent adherence to company safety policies and practices.
• Use Wrightsoft to assist branches needing help with the program.

Qualifications

• Strong background in HVAC product and services training.
• Experience in developing and delivering classroom, virtual classroom, and on-the-job training.
• Certification in vendor training programs (Kohler, Mitsubishi).
• Ability to assess, measure, and enhance employee performance related to HVAC product lines.
• Excellent communication and interpersonal skills.
• Knowledge of Wrightsoft and ability to assist branches using the program.