HVAC, Trainer & Technical Support

Responsibilities

• Development, implementation and maintenance of educational materials for HVAC product and services training.
• Scheduling, organizing, facilitation and delivery of classroom, virtual classroom, and on-the-job training for branch personnel and customers.
• Developing and updating a variety of HVAC certification programs as necessary.
• Become certified trainer in vendor training programs (Kohler, Mitsubishi).
• Maintain records of HVAC training activities and employee attendance and progress.
• Coordinate learning delivery through multiple mediums including personal facilitation, e-learning, vendor, and/or other established educational organizations or professional development groups.
• Facilitate and support the integration of company marketing concepts and strategies within the sales function.
• Secure and generate new business and identify plumbing and heating contractors seeking to add HVAC to their business strategy.
• Collaborate with purchasing and branch staff to identify necessary HVAC products for the marketplace.
• Interface with new and tenured employees to address current and future organizational needs.
• Stay informed about HVAC industry trends and continuously update knowledge of HVAC products, local and federal requirements, technological advances, and strategies.
• Work with VP of Marketing and manufacturers' representatives to organize counter days and other educational functions for The Granite Group staff and customers.

Qualifications

• Ability to work independently and manage multiple tasks.
• Strong communication and interpersonal skills.
• Experience in HVAC product and service training.
• Knowledge of Kohler and Mitsubishi vendor training programs.
• Proficiency in Wrightsoft.