System Access Onboarding Specialist

About the role

As the System Access Onboarding Specialist, your role will be to support R1's various service lines in securing access to client systems during the onboarding of new clients, facility expansions for current clients, or service line expansions for current clients. The System Access Onboarding Specialist will report to the Lead Ops Associate, Implementations. They will be required to work on system access-related priorities while acting as customer liaison and subject matter experts to ensure we provide excellent customer service and educate our clients on R1's system access protocols.

Responsibilities

• Participate in the implementation of new clients and facility and/or service line expansions for current clients
• Collaborate with project managers, service line leaders, IT specialists and other internal stakeholders to implement R1 service lines within an expedited timeframe
• Educate clients regarding access requirements for all R1 service lines to be implemented via documentation materials and presentations
• Discover and develop system access processes with clients that will be followed post go-live
• Document all pertinent information regarding client systems, protocols, contact information and navigation instructions
• Train Maintenance System Access Specialists on system access protocols once onboarded client is live
• Credentialing of multi-system access across multiple R1 service lines
• Accurately track and follow-up on outstanding access requests, using a ticketing system to resolve tasks, incidents, and assignments
• Respond to internal and external inquiries regarding access statuses
• Provide weekly status updates to System Access leadership
• Maintain communication with client point of contacts to ensure access is provisioned in a timely manner
• Attend client touchpoint meetings
• Engage with clients, vendors, and other business departments
• Manage client facing system access requests
• Provision and deprovision user access
• Administer user access at both end user and application levels
• Monitor existing system access issues

Skills

• 2+ years of customer service or helpdesk experience
• Proficiency with Microsoft Office suite, including but not limited to: Excel, OneNote, Outlook, SharePoint, Teams, and Word
• Capability to work independently, utilizing available tools and resources to perform the job duties efficiently
• Ability to communicate customer needs and priorities in regard to HIM systems
• Maintain professional relationships with internal and external contacts
• Understand the importance of HIPPA compliance and security encryption

Qualifications

• Proficient computer skills (including, but not limited to, spreadsheets, Internet, and email) are required
• Experience in HIM Systems (e.g., Epic, Cerner, Meditech, STAR)
• Basic knowledge of online ticketing systems (e.g., SalesForce, Service Now, Sonder)

Pay

For this US-based position, the base pay range is $16.61 - $22.95 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.