Onboarding Specialist

About the role

The Opportunity CACI is seeking a highly organized and detail-oriented Onboarding Specialist to support a large and growing DOD program located in Aberdeen Proving Ground, MD. This position is 100% onsite.

Responsibilities & Or Shared Duties

• New Hire Coordination: Serve as the primary point of contact for all new hires, coordinating supervisor initial phone calls and maintaining communication throughout the onboarding process.
• Account & System Setup: Establish and verify functionality of CACI email accounts, CACI/SubK timesheets, CAST submissions, and MSRF submissions for all incoming personnel.
• Equipment Provisioning: Order and track CACI computers, government computers (with required software), cell phones, and property passes. Maintain accurate equipment inventory and delivery timelines.
• Security Processing: Schedule and coordinate campus badge, SCI read-ons, CAC card processing, TASS emails, and courier card requirements. Track CAC receipt and ensure timely completion.
• Training Compliance: Ensure completion of all required onboarding computer-based training for both CACI and Government.
• Badge & Access Management: Process and track CACI building badges, C5ISR "Campus" badges, NIPR accounts, SIPR accounts (including token requests), and JWICS accounts.
• Travel & Administrative Support: Coordinate corporate travel card requests and maintain updated contact rosters for all program personnel.
• Documentation & Tracking: Maintain comprehensive onboarding checklists and status reports, proactively identifying and resolving bottlenecks to ensure new hires achieve full operational status within target timelines.

Qualifications

• AA/AS and 2+ years of related onboarding, administrative, or HR operations experience, or HS diploma and 5+ years of related experience.
• Active Secret security clearance (TS/SCI preferred or ability to obtain).
• Demonstrated experience managing multi-step processes with high attention to detail and follow-through.
• Strong organizational skills with the ability to track multiple new hires simultaneously through complex onboarding workflows.
• Experience coordinating with multiple stakeholders (HR, IT, Security, Program Management) to achieve time-sensitive objectives.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and comfortable learning new systems and databases.
• Excellent communication skills, both written and verbal, with a customer service orientation.

Desired Experience

• Supporting onboarding for DOD programs or within a cleared environment.
• Familiarity with CAC processing, security clearance administration, or personnel security requirements.
• Knowledge of NIPR, SIPR, and JWICS account request processes.
• Experience with government training compliance tracking (AT Level I, OPSEC, CUI, etc.).
• Prior experience using CAST or similar government personnel/security systems.
• Comfortable working in a fast-growth environment where processes are actively being built and refined.