Support Administrator

About the role

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking several full-time Support Administrators (SA) to facilitate the development of person-centered plans for individuals that promote self-determination. The nature of work will include, but is not limited to, the following:

Responsibilities

• Act as the primary point of coordination for the person-centered planning team.
• Utilize an assess/plan/review/revise process to help teams plan for each individual assigned.
• Absorb and assist individuals and their families to explore and obtain services and supports.
• Implement an ongoing system of review.
• Facilitate the development of a person-centered plan, including the determination and direction of needed supports.
• Revise assessments as needs change and annually.
• Identify funding sources for supports identified in the Individualized Service Plan (ISP) by utilizing a hierarchy of funding options applicable to each person.
• Plan with teams to access services that are cost efficient and effective to meet the needs described in the ISP.
• Establish and approve budgets for services based upon the individual’s assessed needs and preferred ways of meeting those needs.
• Manage the fiscal processes related to service authorizations, including use of local and statewide projection tools.
• Manage processes related to prior authorization as necessary and respond to requests for revisions of authorizations as needed.
• Establish and maintain contact with service providers and natural supports as necessary to ensure that services are effectively coordinated by appropriate providers.
• Promote community presence and participation.
• Provide referral and linkage to community resources to help individuals meet their needs and to engage with their communities.
• Implement an ongoing system of monitoring continuous plan review to ensure that supports are delivered according to each individual plan, that progress is being made toward desired outcomes and that individuals are satisfied with services.
• Take action to remedy any immediate concerns regarding health and welfare.
• Absorb and assist individuals in choosing providers as needed.
• Absorb and assist with enrollment onto Medicaid waivers as appropriate.
• Complete all related paperwork accurately and in a timely manner to ensure maintenance of funding for supports, including development and recommendation of plans for approval to DODD when services included in plans are funded through the DODD Medicaid Waivers.
• Establish an individual’s eligibility for services of County Board of DD.

Qualifications

• Bachelor’s Degree in Special Education, Social Work, Psychology or related area.
• Experience providing service coordination and/or experience working in a DD program are highly recommended.
• The ability to obtain and maintain SSA certification with certification occurring within state statute time lines.
• Hold a valid driver's license and the ability to maintain an insurable driving record according to Cuyahoga DD policy.

Benefits

• Over 40 paid days off a year, including holidays.
• Flexible work schedule.
• Hybrid schedule (two days at home and three in-office).
• Great government Pension through Ohio PERS.
• Low Cost Major Medical insurance.
• Free Dental, Vision Life, and Temporary disability Insurance.
• Professional Development Reimbursement each year.
• Membership dues reimbursement each year.
• Mileage Reimbursement at the IRS rate.
• Public Service Loan Forgiveness program.
• Flexible Spending Account.
• Tuition Reimbursement.
• Annual Pay Increases, and so much more.

Schedule

Employee will be required to drive extensively both within and beyond Cuyahoga County in order to perform the duties of a Support Administrator. Therefore, access to reliable transportation (personal vehicle) is a necessity and essential function of this position. Planning meetings will be held in individual/family homes, throughout the community and during the evenings and weekends.

Pay

The starting salaries for our SAs are covered in a Collective Bargaining Agreement (Union Contract). The starting salaries are based on education: BA $54,515 and MA $56,150. These salaries are not negotiable.

Remote Work

Our Support Administrator positions are not 100% remote. There is an onsite expectation for our positions. Although we do permit some remote work at home with flexible, hybrid work schedules for some of our positions, we do expect staff to be able to commute to our facilities in Cuyahoga County, Ohio on a regular basis. We have facilities in Parma, Cleveland, and Highland Hills, Ohio. All employees will be based in one of these three cities based on the assignment you receive. New hires do not get to select their location. Assignments are made by the administration based on operational need, however we do make an attempt to assign new hires on the same side of town as to where they live---if possible.

Equal Opportunity, Diversity, and Inclusion

The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person’s sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation. Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion. The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community.