Support System Administrator

About the role

We are seeking a Support System Administrator to join our team. This position involves maintaining and supporting IT and OT systems that enable laboratory and manufacturing operations in a GMP-regulated environment.

Responsibilities

• Oversee day-to-day operations of lab and manufacturing systems.
• Provide support for CAPA and investigations.
• Update lifecycle documents, including configuration specifications, SOPs, URS, RTM, and DIA.
• Qualify instrumentation and handle network configuration requests.
• Offer on-call process support for troubleshooting and resolving issues.
• Perform IT/OT troubleshooting and system configuration reviews.
• Assist in server setups and configurations.
• Assess the impact of changes to qualified systems.
• Manage continuous improvement projects.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 1+ years of experience in IT/OT system support within a regulated environment.
• Experience with GMP system management and troubleshooting lab instrumentation.
• Proficiency in validation testing and strong documentation skills.
• Experience with IT/OT troubleshooting and lab system administration.

Qualifications

• Ability to commute to Devens, MA.

Skills

• Collaboration and teamwork.

Benefits & Perks

• 401k + match + prompt enrollment.
• E Tech Group employees are 100% vested upon entry.
• Prompt enrollment into Medical, Dental, and Vision benefits.
• Generous paid time off that includes paid vacation, paid holidays, paid family leave and sick time off.
• Training and continuing education from day one.