Systems Support Administrator

Reports to: Director of Operations
Location: Irvine, CA or Las Vegas, NV

About the role

The Systems Support Administrator is responsible for ensuring the efficient operation, support, and optimization of company systems and software platforms. This role provides technical support to managers and users, ensures compliance with company and departmental policies, and supports operational and systems-related training initiatives.

Responsibilities

• Manage, support, and maintain company systems and software applications.
• Develop and implement processes and procedures to improve system efficiency and enhance the user experience.
• Partner with cross-functional teams to ensure seamless system integration and performance.
• Monitor system performance and proactively troubleshoot issues to minimize downtime.
• Maintain accurate and up-to-date documentation for system configurations, workflows, and procedures.
• Provide timely technical support to internal and external stakeholders, ensuring effective issue resolution.
• Develop and deliver clear, engaging training materials for system implementations, updates, and enhancements.
• Participate in meetings and workgroups to coordinate efforts, communicate updates, and stay aligned on policies, initiatives, and regulatory requirements.
• Ensure adherence to company policies, procedures, and safety protocols.
• Support additional compliance initiatives and special projects as assigned.

Requirements

• Bachelor’s degree required or equivalent experience.
• Minimum of three (1) year of experience in systems support or related functions preferred.
• Project management experience preferred.
• Demonstrated ability to assess operational needs and communicate effective solutions to leadership.
• Proficiency in Microsoft Office Suite, including Excel, Teams, and SharePoint.

Skills

• Experience in systems support, technical operations, or customer service environments.
• Strong understanding of systems and software relevant to business operations.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work both independently and collaboratively within a team environment.
• High attention to detail with strong organizational capabilities.

Tools & Equipment Used

General office equipment

Physical Requirements

• Must be able to lift 25lbs.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to sit for long periods of time at a desk.
• Must be mobile enough to move around office during programs or outside events and stand for long periods of time.

The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Consistent and regular attendance required. Hours over and above normal office hours will occur, including weekends and holidays.

Benefits

• Medical, dental, and vision plans (full time and 30+ hours).
• Part time 20+ hours qualify for dental and vision.
• 401K match.
• Time off including vacation, sick, and company paid holidays.
• Pet insurance available.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.

Pay

$24-$28/hr

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california.