SYSTEM SUPPORT ADMINISTRATOR

Key Job Responsibilities

• User & System Support: Provide day-to-day support for internal users, resolving system-related issues and ensuring smooth operation across departments.
• Customer Onboarding: Set up new customer accounts in the internal systems and maintain accurate customer records.
• Credit Management: Raise credit notes accurately and in a timely manner in line with company policies.
• Contract Administration: Set up and amend customer contracts, including applying charges and adjustments as needed.
• Site Management: Create and maintain records for new sites, ensuring correct linkage to customer accounts and contracts.
• Asset Management: Set up equipment (assets) in the system, ensuring accurate tracking and association with sites or contracts.
• Closures: Process closures for equipment, sites, and customer accounts, ensuring data is updated and relevant teams are informed.
• Monthly Invoicing: Support the monthly contract invoicing process, ensuring accuracy and timely completion.
• Price Management: Apply and manage price increases or amendments on contracts in line with business rules.
• System Integrity Checks: Run regular system reports and audits to ensure accurate setup and identify discrepancies.
• Data Imports: Import and validate data from external sources to maintain up-to-date system information.
• Process Adherence: Follow and improve internal processes to ensure consistency and efficiency in system usage.
• Training & Support: Deliver system training to engineers and staff, ensuring effective understanding and use of internal tools.

Benefits Include

• Supportive and Collaborative Environment
• Company Health Care Plan
• Company Pension
• Life Insurance
• 25 days holiday plus Bank Holidays
• Development Opportunities
• Referral Scheme
• Employee Recognition Scheme
• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
• Cycle to Work Scheme
• Wagestream â Get instant access to your wages through our financial wellbeing tool.

Essential Requirements for the Job

• Previous experience in a systems support, data administration, or similar role within a business or operational environment.
• High level of IT literacy, including proficiency in Microsoft Office Suite (particularly Excel for data handling and imports).
• Excellent attention to detail and accuracy when working with data, contracts, and financial information.
• Strong analytical and problem-solving skills, with the ability to identify and resolve system issues independently.
• Confident communicator with the ability to deliver face-to-face training to non-technical users.
• Willingness and ability to travel occasionally to other branch locations (mainly from the Bradford Head Office base).

Desirable Requirements for the Job

• A proactive, technology-driven mindset, with a focus on improving processes and supporting system development.
• Experience with contract management processes, including setting up and amending pricing, charges, and customer details.

Pay

£26,000.00 per year

Schedule

Full-time, Permanent