Systems Support Administrator

Job Responsibilities

• Manage, support, and maintain company systems and software applications.
• Develop and implement processes and procedures to improve system efficiency and enhance the user experience.
• Partner with cross-functional teams to ensure seamless system integration and performance.
• Monitor system performance and proactively troubleshoot issues to minimize downtime.
• Maintain accurate and up-to-date documentation for system configurations, workflows, and procedures.
• Provide timely technical support to internal and external stakeholders, ensuring effective issue resolution.
• Develop and deliver clear, engaging training materials for system implementations, updates, and enhancements.
• Participate in meetings and workgroups to coordinate efforts, communicate updates, and stay aligned on policies, initiatives, and regulatory requirements.
• Ensure adherence to company policies, procedures, and safety protocols.
• Support additional compliance initiatives and special projects as assigned.

Education & Experience

• Bachelor’s degree required or equivalent experience.
• Minimum of three (3) years of experience in systems support or related functions preferred.
• Project management experience preferred.
• Demonstrated ability to assess operational needs and communicate effective solutions to leadership.

Knowledge, Skills & Proficiencies

• Experience in systems support, technical operations, or customer service environments.
• Strong understanding of systems and software relevant to business operations.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Able to work both independently and collaboratively within a team environment.
• High attention to detail with strong organizational capabilities.

Tools & Equipment Used

• General office equipment.

Physical Requirements / Working Environment

• Must be able to lift 25 lbs.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to sit for long periods of time at a desk.
• Must be mobile enough to move around office during programs or outside events and stand for long periods of time.
• The work environment characteristics are normal office conditions.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/california.

What We Offer

• Medical, dental, and vision plans (full time and 30+ hours).
• 401K match.
• Time off including vacation, sick, and company paid holidays.
• Pet insurance available.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/california.

Disclaimer

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.