IT Support Administrator

The Honolulu Advertiser · Houston, TX · 1 wk ago

Information TechnologyFull-time

Policy Enforcement: Strictly adhere to and enforce Continental Carbon’s corporate security frameworks, compliance standards, and acceptable use policies.
SecOps & Monitoring: Actively leverage MFA solutions, Endpoint Protection, and SIEM monitoring tools to defend the enterprise environment against evolving threats.
Incident Response: Respond rapidly to security anomalies, execute immediate remediation protocols, deliver post-event root-cause analysis, and escalate critical breaches to senior tiers.
IAM Controls: Administer secure user lifecycles (onboarding/offboarding) via Active Directory and Microsoft 365, ensuring the principle of least privilege regarding permissions and access tokens.

Lifecycle Management: Build, deploy, and maintain standardized computer images for seamless desktop and laptop installations.
Infrastructure Monitoring: Keep a pulse on server health, automated data backups, and core IT infrastructure stability.
Patch Management: Enforce routine operating system updates, software patches, and system-wide security upgrades.
Asset Optimization: Manage the full inventory lifecycle of corporate IT assets, peripherals, and software licensing.
Vendor Operations: Act as the primary point of contact for external hardware vendors, overseeing workstation replacements and printer/copier servicing.

Site Support & Travel: Travel occasionally to regional company sites to conduct hardware rollouts, physical network audits, and hands-on infrastructure updates.
Connectivity & Hardware: Support and troubleshoot local office network equipment, including routers, switches, and Wi-Fi Access Points.
Tier 1/2+ Support: Own the queue for local and remote technical service tickets, troubleshooting hardware, applications, and basic network issues.
Team Synergy: Partner closely with senior IT staff on large-scale infrastructure upgrades, cloud migrations, and vendor management.
Documentation Architecture: Author and maintain high-quality technical blueprints, network diagrams, standard operating procedures (SOPs), and incident logs.

Experience: Minimum of 3 – 4 years of progressive experience in IT Help Desk, Desktop Support, or Junior Systems Administration roles.
Education: Associate or Bachelor’s Degree in Information Technology, Computer Science, or a related technical field (relevant experience considered).
Certifications: CompTIA Security+ (highly valued), Network+, A+, Microsoft Certified endpoints, or Cisco Certified Network Associate (CCNA).
Security & Compliance Mindset: Strong foundational knowledge of cybersecurity best practices and direct alignment with the NIST CSF 2.0 framework.
Travel Flexibility: Willingness and ability to travel to various corporate locations as operationally required.
OS & Cloud Ecosystems: Deep administrative knowledge of Windows OS (Non-Windows OS environments are a major plus) alongside strong Microsoft 365 and Active Directory management skills.
Network Fundamentals: Solid, practical understanding of core networking: TCP/IP, DHCP, DNS, VLANs, and VPN protocols.
Modern Tech Horizons: Familiarity with virtualization platforms (VMware or Hyper-V), remote support software, and an understanding of modern AI risks and tools.
Industry Experience: Prior exposure to managing or supporting IT infrastructure within a manufacturing, industrial, or fast-growing corporate environment.
Soft Skills: Elite troubleshooting skills combined with customer-centric communication, you can translate complex technical bugs into actionable solutions.

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