IT Support Administrator

Responsibilities

• Provide Tier 1-2 technical support for hardware, software, network connectivity, and account access issues
• Troubleshoot and resolve issues related to Windows, macOS, mobile devices, and peripheral equipment
• Manage workstation deployment, configuration, onboarding, offboarding, and device lifecycle management
• Administer Google Workspace (Gmail, Drive, Groups, Admin Console) and Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
• Manage user accounts, permissions, MFA, and access controls across company systems
• Support SaaS applications, SSO integrations, and identity management platforms
• Aid with endpoint security management, patching, encryption, vulnerability remediation, and device compliance
• Support SOC 2 and ISO 27001 compliance initiatives, including evidence collection, control execution, and audit readiness
• Monitor and respond to security-related incidents, phishing reports, and suspicious activity
• Maintain inventory of laptops, software licenses, and IT assets
• Create and maintain technical documentation, knowledge-base articles, SOPs, and onboarding/offboarding procedures
• Contribute to IT projects, system upgrades, process improvements, and technology rollouts

Requirements

• 3+ years of experience in Desktop Support, IT Support, Help Desk, or a similar role
• Hands-on experience administering both Google Workspace and Microsoft 365 environments
• Strong troubleshooting skills across Windows and macOS operating systems
• Experience supporting SaaS applications, user provisioning, and identity management platforms
• Familiarity with endpoint management and device administration tools such as JumpCloud, JAMF, or similar platforms
• Experience working with ticketing systems such as Jira or similar service management tools
• Working knowledge of security best practices and compliance frameworks, including SOC 2 and ISO 27001
• Excellent communication and customer service skills with a strong attention to detail
• Ability to prioritize multiple tasks and provide outstanding support in a fast-paced environment
• Experience supporting hybrid and remote work environments

Nice to Have

• Experience with Okta, Azure AD, or other identity and access management solutions
• Exposure to EDR, endpoint security, and vulnerability management platforms
• Experience supporting conference room technologies and AV systems
• Previous experience in a SaaS or high-growth technology company

Pay

Compensation Range: $60,000-$75,000 annual base salary + 10% discretionary annual bonus.