IT Support Administrator

About the role

The IT Support Administrator is responsible for the provision of IT support to staff and contributing to Global Office infrastructure and projects.

Responsibilities

• Follow maintenance protocols to ensure systems are secure and ready for users
• Sourcing, ordering, assembling, configuring, installing, dispatching and maintaining IT hardware
• When required, order and assemble office furniture (e.g. office chairs, desks etc.)
• Assemble and configure IoT hardware and dispatch to clients, followed by remote support/on-site installation assistance and maintenance
• Configuring and dispatching of GPS trackers and related hardware to clients and organizing installation followed by remote troubleshooting
• Setting up and maintaining employee workstations and providing in office and remote desktop support
• Aid with the maintenance of the office internet, intranet, data network and VoIP systems
• Aid with various Salesforce Administration tasks, data sorting/analysis and transformation of system data
• Complete tasks/work on cases assigned via Salesforce
• Aid with inducting new starters by preparing IT Starter Packs for new employees
• Create Simpro builds for new starters and dummy builds for job candidates
• Set up new starters on systems (including Mattermost, Google Suite, Global Phone List etc.) and remove leavers
• Configure and dispatch hardware to staff and clients, ensuring new equipment is 'signed out' by new employees and logged on Salesforce
• Aid with ensuring the return of all hardware and equipment of leavers
• Maintain and troubleshoot devices and systems, hardware, and software
• Document and update IT processes and procedures as and when required
• Update and ensure the accuracy of inventory of all company hardware assets
• Timely response and resolution of any IT-related issues for both in office and remote employees
• Administration of various systems and access management and control
• Carry out monthly stock takes of hardware
• Ensure areas of non-conformance are escalated to Management
• Continually review work practices and recommend ways in which practice, systems and/or processes can be improved
• Participate in activities that address improving performance and actively promote improvement

Requirements

• Friendly, approachable and passionate about delivering excellent internal customer service
• A positive can-do attitude
• A natural problem solver (not problem finder!)
• Ability to be discreet, professional and maintain confidentiality
• Experience providing IT, hardware and software support in a busy environment
• The ability to use initiative and demonstrate resourcefulness
• Resilience and ability to work independently (and remotely)
• Excellent time management skills, and the ability prioritise and meet tight deadlines
• Knowledge of hardware and software installation, troubleshooting and maintenance
• Excellent communication and interpersonal skills and the ability to maintain a positive and supporting relationship with all departments

Qualifications

The ideal candidate will have:

• Experience in a similar role
• Technical knowledge of hardware and software installation, troubleshooting and maintenance
• Experience with Salesforce Administration tasks, data sorting/analysis and transformation of system data
• Experience with inducting new starters and setting up systems for them
• Experience with setting up and maintaining employee workstations and providing in office and remote desktop support
• Experience with maintaining and troubleshooting devices and systems, hardware, and software
• Experience with document and update IT processes and procedures as and when required
• Experience with updating and ensuring the accuracy of inventory of all company hardware assets
• Experience with responding and resolving IT-related issues for both in office and remote employees
• Experience with administration of various systems and access management and control
• Experience with carrying out monthly stock takes of hardware
• Experience with ensuring areas of non-conformance are escalated to Management
• Experience with continually reviewing work practices and recommending ways in which practice, systems and/or processes can be improved
• Experience with participating in activities that address improving performance and actively promoting improvement

Skills

• Technical knowledge of hardware and software installation, troubleshooting and maintenance
• Excellent communication and interpersonal skills
• Time management and prioritization skills
• Problem-solving abilities
• Discretion and confidentiality
• Resourcefulness and initiative
• Ability to work independently and remotely

Benefits

• Comprehensive medical, dental, vision package with 100% employer paid options
• Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase
• Wellness Challenge App, Diabetes Prevention App, and Health Hub App
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Diverse training & internal networking opportunities across all of our product lines
• Opportunities for career progression and development
• Service recognition awards

Pay

Compensation details are confidential and not publicly disclosed.

Schedule

Hours and schedule details are confidential and not publicly disclosed.