IT Support Administrator

About the role

ThermAvant Technologies, LLC designs and manufactures high-performance custom thermal management solutions, including advanced heat sinks and heat spreaders utilizing Oscillating Heat Pipe (OHP) technology. Our solutions serve terrestrial and aerospace applications. ThermAvant operates an AS9100D/ISO9001-certified facility in Columbia, Missouri. Our team values innovation, collaboration, and continuous improvement. We offer a collaborative and innovative work environment where your contributions make a difference. We are seeking a proactive IT Support Administrator to join our dynamic team.

Responsibilities

• Evaluates and installs computer software, hardware, and network systems.
• Troubleshoot computer and network issues, and document in the IT ticket system.
• Design, install, and upgrade data security systems.
• Operate firewalls, file servers, and other computer systems.
• Continually monitor systems for security breaches and risks.
• Respond to user issues, concerns, problems, and inquiries.
• Anticipate problems and resolving them before they impact users when possible.
• Add, remove, or update user information such as passwords or internal email addresses.
• Attend meetings and lead computer training sessions.
• Monitor the assigned network, ensuring optimal function and minimal downtime.
• Monitor and analyzes network load including traffic and utilization trends.
• Ensures networks are protected from physical harm, viruses, unauthorized users, and damage to data by developing and monitoring security procedures or collaborating with network security staff.
• Drafts checklists, processes, and support trees, and knowledge bases for help desk and other support staff.
• Performs other duties as assigned.

Requirements

• Possess a minimum of five (5) years of experience in the resolution of issues related to the desktop, servers, applications, or network systems in a Windows and/or Linux environment.
• Excellent problem-solving and critical-thinking skills.
• Ability to work independently and as part of a team.
• Excellent written and oral communication skills to help other employees and improve IT Help documentation.
• Ability to identify issues or threats in systems and networks.
• Keen attention to detail.
• Leadership skills.
• Excellent customer service skills.
• Experience with virtualization technologies including Hyper-V and VMware.
• Knowledge of database systems a plus.

Benefits

• 100% company-paid health, dental, and vision insurance.
• 401(k).
• Paid time off.
• Career development opportunities.