IT Support Administrator

About the role

The IT Support Administrator will support day-to-day IT operations across corporate and secure operational environments. They will provide technical support for end users, support endpoint and identity/account administration, and help maintain internal IT systems and services.

Responsibilities

• Provide Tier 1/Tier 2 technical support for employees primarily in macOS environments, with the flexibility to expand support to Linux and Windows systems as needed
• Troubleshoot and resolve hardware, software, networking, and user access issues; escalate appropriately and follow issues through to closure
• Support onboarding and offboarding activities, including account provisioning, device setup, and access management
• Maintain endpoint management solutions (enrollment, policies, patching, and compliance posture)
• Aid with administration of identity and access management systems, including MFA, SSO, and role-based access controls (RBAC)
• Support office IT infrastructure, including VPN connectivity, Wi-Fi, printers, and conferencing systems
• Document work performed, update internal knowledge base articles, and maintain accurate asset inventory records

Requirements

• 2–3 years of experience supporting enterprise or corporate IT environments
• Experience providing desktop/end-user support in macOS and Windows environments
• Basic familiarity with Linux operating systems
• Understanding of networking fundamentals, including TCP/IP, VPNs, DNS, DHCP, and wireless networking
• Familiarity with identity and access management concepts (e.g., MFA, SSO, least privilege)
• Strong troubleshooting, organizational, and communication skills
• Ability to manage competing priorities in a fast-paced environment
• Ability to work onsite in support of operational requirements

Qualifications

• Basic Qualifications: 2–3 years of experience supporting enterprise or corporate IT environments, experience providing desktop/end-user support in macOS and Windows environments, basic familiarity with Linux operating systems, understanding of networking fundamentals, familiarity with identity and access management concepts, strong troubleshooting, organizational, and communication skills, ability to manage competing priorities in a fast-paced environment, ability to work onsite in support of operational requirements
• Additional Details: On-call/after-hours support: As needed for incidents, planned maintenance, or special events, Travel: Minimal; may include local travel between sites as required, Physical requirements: Ability to lift and move IT equipment (up to 30 lbs.), Employment eligibility: Must be authorized to work in the United States; position may require the ability to obtain and maintain a U.S. security clearance

Preferred Qualifications

• Experience with endpoint management platforms such as Jamf, Intune, or Kandji
• Familiarity with enterprise collaboration and productivity platforms including Google Workspace, Okta, Slack, Atlassian, or Microsoft 365
• Experience supporting regulated or compliance-driven environments
• Prior experience supporting defense, aerospace, or government customers
• Active U.S. Security Clearance or ability to obtain and maintain one

Benefits

• On-site work environment
• Flexible work schedule
• Competitive salary
• Comprehensive health insurance
• 401(k) matching
• Annual company offsite
• Work-life balance with 15 days off and unlimited PTO
• Mental health benefits
• Quarterly health & wellness benefits
• Retirement savings plan