IT Support Administrator

What We Offer

• Competitive salary: $62,500/year with bonus potential
• Company paid holidays plus 15 PTO (paid time off) days to start
• Health, dental, and vision insurance coverage plus retirement plan with up to 3% company match
• Certification testing support and training, plus certification reimbursement
• An outstanding culture, flexible work arrangements, and a fun environment with regular team building events

What You’ll Do

• Provide professional support for Level 1 + 2 technical requests from our client’s end users
• Be an integral part of the team to ensure we meet customer SLA’s
• Furnish accurate written documentation of work performed and time tracking for all activities
• Give feedback on the enhancement of our service delivery and improving our processes
• Participate in an on-call rotation and respond to emergency requests when you are on-call

Skills You'll Need

• A minimum of 2 years of experience in an IT Consulting position or at a MSP
• Experience with Active Directory, Microsoft 365 user management, workstation administration, mobile device management, and basic networking
• Ability to concisely describe or summarize a problem, in writing, including steps taken to diagnose and resolve it
• Familiarity with ConnectWise PSA or similar ticketing system for time and record keeping
• Ability to work well under pressure, prioritize, and meet established goals in a timely manner
• Persistence to see a problem through to its resolution and ability to research possible solutions when encountering resistance