IT Support Administrator

Information TechnologyFull-time

Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
Manage hardware/software/license acquisition and renewal process for all company assets
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation
Aid in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations
Work closely with our IT team to ensure that all systems are following security and audit requirements
Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
Maintain inventory of all hardware and software systems
Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel
Perform other duties and responsibilities as assigned
Refer major hardware or software problems or defective products to vendors or technicians for service
Develop training materials and procedures, or train users in the proper use of hardware or software

3+ years of experience with 1st line technical support and managing user requests
3+ years of experience troubleshooting computer problems
Proficient TCP/IP networking knowledge
Windows 10/11 Desktop Support
Experience managing new user setup from procurement through onboarding and training
The ability to work daily, onsite in our Jupiter office
A high level of analytical thinking to solve problems
A high level of communication to all levels of business

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