IT Support Administrator

About the role

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an IT Support Administrator opportunity with a trusted leader in the title and escrow industry, known for its stability, innovative solutions, and commitment to exceptional customer service. Join a team that values growth, collaboration, and making a real impact in helping people achieve homeownership.

Responsibilities

• Configure, test, deploy, track, and support devices (laptops, desktops, VoIP phones, and network equipment)
• Image laptops and desktops using PXE boot and USB
• Configure computers and install third-party software (both manually and via Software Center)
• Perform hardware testing, troubleshooting, warranty repairs, and hardware repairs
• Validate new images and report findings to the Tools Team for resolution
• Perform network/LAN connectivity troubleshooting
• Perform basic Active Directory administration tasks, including routine account and device administration
• Perform data backup and restore processes
• Handle shipping and receiving of assets and maintain asset inventory/tracking
• Create and maintain technical procedures, configuration records, configuration/troubleshooting documentation, and ticket management
• Support acquisition and PC refresh projects

Requirements

• Associate degree or relevant certification, OR at least 2 years of related experience in a corporate IT support environment
• Mandatory experience imaging PCs at scale through PXE boot and USB
• Basic knowledge of networking, Active Directory, and Microsoft 365
• Intermediate-to-expert knowledge of Windows 11 OS
• Required experience with ServiceNow, remote support tools, PC hardware/software troubleshooting, VoIP configuration, data backup, third-party software installation, and asset handling
• Experience with basic Active Directory & SCCM administration, as well as installing software manually and via Software Center

Qualifications

• Intermediate proficiency in Microsoft Excel
• Knowledge of AI tools and the ability to leverage AI for workflow improvements

Pay

Pay Rate Range: $21.34 - $22.59 per hour. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location.

Benefits

• Healthcare benefits including medical, dental, and vision
• 401(k) plan