IT Support Administrator

TASKS

• Act as the first point of contact for all IT incidents and service requests at the Greenville site.
• Troubleshoot and resolve issues related to hardware, software, access, and connectivity.
• Manage and prioritize IT tickets based on business and production impact.
• Career growth opportunities within the Stefanini Group.
• Coordinate escalation with regional or global IT teams when required.

REQUIREMENTS

• Education & Experience: Degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Technical Skills: Experience with end-user support and ticket management. Familiarity with printers, scanners, mobile devices, and hardware support. Basic understanding of networking concepts and IT security. Exposure to SAP, MES (e.g., Vegam), or similar enterprise systems is preferred.
• Soft Skills: Strong problem-solving skills with a structured approach. Clear communication with both technical and non-technical users. Ability to work independently in a site-based role. Customer-focused mindset with high responsiveness.

Success in this Role (First 6 Months)

• Reliable IT support with fast response and resolution times.
• Stable operation of printers and shop floor devices.
• Efficient onboarding process for new employees.
• Reduction in recurring IT issues through root cause resolution.
• Positive feedback from site users and operations teams.