IT Support Administrator

About the role

We're seeking an experienced IT Support Administrator to join our Las Vegas-based team. This role is essential to supporting our internal users, maintaining our technology infrastructure, and ensuring smooth day-to-day operations. You'll be the first line of support, solving problems independently and helping shape our IT processes.

Key Responsibilities

• Provide timely technical support to employees across all company locations through Zendesk, phone, email, and remote support tools
• Troubleshoot and resolve hardware, software, networking, printing, email, and account access issues
• Deploy, configure, and support Windows PCs, laptops, mobile devices, printers, and other IT equipment
• Manage user accounts, permissions, and security groups in Active Directory, Entra ID (Azure AD), Microsoft 365, Exchange, and related systems
• Install, maintain, and support business applications, operating systems, and endpoint management solutions
• Track, inventory, and maintain company IT assets, including computers, phones, peripherals, and mobile devices
• Support employee onboarding, offboarding, equipment assignments, and workstation setup activities
• Provide remote support and maintenance for systems and users across multiple offices and remote locations
• Document troubleshooting steps, resolutions, and technical procedures while maintaining accurate ticket records
• Escalate complex issues when necessary and collaborate with engineers, vendors, and other IT teams to drive resolution
• Aid in IT projects, technology rollouts, system upgrades, and ongoing operational improvements
• Communicate technical information clearly and professionally to users with varying levels of technical experience
• On-call support: Respond to critical incidents and make independent decisions under pressure, restore system functionality, and address security threats

Qualifications

• Strong troubleshooting skills across Windows operating systems, Microsoft 365, hardware, printers, networking, and mobile devices
• Experience managing user accounts and permissions in Active Directory, Entra ID (Azure AD), and Microsoft 365
• Familiarity with endpoint management platforms such as Intune, Group Policy, or similar device management solutions
• Experience with ticketing systems and documenting support activities in a service desk environment
• Experience deploying, configuring, and supporting desktops, laptops, peripherals, and mobile devices
• Strong customer service and communication skills with the ability to support users at all technical skill levels
• Ability to prioritize multiple tasks, manage competing priorities, and meet service level expectations
• Strong organizational skills with attention to detail and documentation accuracy
• Ability to work independently while collaborating effectively with team members and other departments

Additional Information

Employment is contingent upon successful completion of a background check.

Smart City Networks is proud to be an Equal Opportunity Employer. If you need accommodation due to a disability, contact HR@smartcity.com or call 702-943-6000.