Supervisory Veterans Service Representative (VSCM).
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content from posting. First, identify sections: - About the role: maybe a brief description? The posting starts with "Duties Specific Duties Include Responsible for the administration and management of the Veterans Service Center providing information and assistance to Veterans and their dependents regarding Veterans' rights and benefits under laws administered by VA and other agencies." That's duties. Could be "Responsibilities" section. - Responsibilities: list of duties. - Requirements: maybe conditions of employment? Or "Qualifications" separate. - Qualifications: includes time-in-grade, specialized experience, volunteer experience, etc. - Skills: maybe not explicit; could be omitted if no specific skill list. - Benefits: mention of benefits package? At end: "A career with the U.S. government provides employees with a comprehensive benefits package..." but no specifics. The instruction: never create Benefits section unless posting actually states them. It mentions benefits package but not specific. Likely we should not create Benefits section because no specific benefits listed. Similarly Pay: not stated. Schedule: we have "Work Schedule: Full time, Monday through Friday, 7:30AM-4:00PM". That's schedule info. So we can create Schedule section. - Also maybe "About the role" could be a brief summary: maybe we can combine duties into Responsibilities and not have About the role. But we need to decide. We must not repeat job title as heading. No Job ID etc. We need to preserve all substantive information. So we need to include duties list, conditions of employment, qualifications, schedule, maybe other info like relocation incentives not authorized etc. Those are minor metadata; we can fold into short p or drop. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short paragraph for things like Position Description/PD#, Relocation/Recruitment Incentives, Financial Disclosure Report, Bargaining Unit, etc. Probably better to include them in a
under maybe "Additional Information" but we don't have a heading for that unless we create a generic section? Not in allowed headings. Could put them in a
after responsibilities or qualifications. We need to output only HTML fragment, no /. Use
headings, - for lists,
for prose.
Let's structure:
Responsibilities
- ... each duty as separate li
We need to capture all duties listed:
- Responsible for the administration and management of the Veterans Service Center providing information and assistance to Veterans and their dependents regarding Veterans' rights and benefits under laws administered by VA and other agencies.
- Participates in the formulation of policies, development of human resources, staff development, fiscal planning, and program evaluation of the Service Center.
- Coordinates functions with other divisions and service organizations that have an impact on the processing of Veterans claims.
- Responsible for direct supervision of Service Center coaches and, through them, assigned personnel.
- Recommends selections, prepares performance ratings, reviews serious disciplinary actions, hears and resolves grievances, and makes recommendations for incentive awards and/or promotions involving personnel under his/her jurisdiction.
- Responsible for the quality of service to Veterans and beneficiaries as related to the rating activity, including determinations of quality level and taking positive supervisory steps to correct deficient quality.
- Ensures equal employment opportunities for all Service Center employees.
- Assumes responsibility for budgetary controls and expenditures of fund allocation for the Division.
- Provides timely responses to Congressional, White House and other special inquiries concerning VA benefits.
That's 9 items.
Now Conditions of employment: we have probationary period details, citizenship, selective service, background investigation, online onboarding, ID requirements, REAL ID, supervisory probationary period if not previously completed. We'll put these in a maybe under Requirements? Actually Conditions of employment could be part of Requirements. But we have separate headings: Requirements and Qualifications. Usually Requirements include conditions of employment (citizenship, etc.) and Qualifications include experience/education. We'll follow that.
Thus:
Requirements
Conditions of employment: 1-year probationary period with evaluation; must be U.S. Citizen; Selective Service Registration required for males born after 12/31/1959; subject to background/security investigation; selected applicants must complete online onboarding process and provide acceptable identification; effective May 7, 2025, non-REAL ID compliant driver's licenses or state ID cannot be used; selectees must serve a one-year supervisory probationary period if not previously completed in a Federal position.
Now Qualifications: include time-in-grade requirement, specialized experience definition, volunteer experience credit, full vs part-time, physical requirements, education statement, CTAP info, placement policy, veterans info, fair chance act, reasonable accommodation, commitment statement, benefits package generic? But we should not create Benefits section unless specific. However the benefits package mention is generic; we could include it in Qualifications? Might be considered part of Qualifications? Probably not. Better to omit benefits mention as it's not specific. But we need to preserve ALL substantive information; the benefits package statement is substantive but vague. The instruction says: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state "A career with the U.S. government provides employees with a comprehensive benefits package." That's a statement about benefits, albeit generic. Should we include it? It's not a specific benefit like health insurance, retirement. The instruction says do not create Benefits section unless posting actually states them. It does state benefits package, but not specifics. I'd argue we should not create a Benefits section because it's not specific; but we could include that sentence in Qualifications or another section like "Additional Information". However we only have allowed headings; we could add a under Qualifications after the list.
But we must not invent sections. We can add a
after the qualifications list that includes that benefits statement and other miscellaneous info (CTAP, placement policy, veterans info, fair chance act, reasonable accommodation, commitment statement). That seems okay as part of Qualifications.
Thus Qualifications section will contain:
- Time-in-grade requirement: For GS-14 need 52 weeks at GS-13.
- If current VBA employee outside commuting area seeking reassignment or change to lower grade via this vacancy announcement, must currently hold GS-13 (or higher). SF-50 required.
- Minimum qualification requirements: GS-14 Grade Level Specialized Experience: one year of specialized experience equivalent to GS-13 level or higher. Definition: thorough knowledge of complex field of laws, regulations, Federal legislation pertaining to full range of Veteran's benefits and comprehensive knowledge of state, federal and local benefit programs to explain them orally and in writing to individuals of all educational backgrounds.
- Volunteer experience: credit for paid and unpaid experience, including volunteer work via National Service programs etc.
- Full vs part-time employment: full-time >=35 hrs/week; part-time credited pro-rata; specify average hours.
- Physical requirements: work normally involves mental rather than physical exertion; mostly sedentary; may involve walking, standing, carrying light items.
- Education: No educational substitution at this grade level.
- Additional information: CTAP provides eligible displaced VA competitive service employees with selection priority; need documentation; must be well-qualified (final rating 85+). Placement policy: announcement does not obligate management to fill vacancy; may be filled by reassignment, change to lower grade, transfer, appointment, reinstatement; VA policy not to deny employment due to financial hardship or unemployment; announcement may be used to fill additional vacancies.
- Veterans and Transitioning Service Members: Under Fair Chance to Compete Act, VA prohibits requesting criminal history prior to tentative job offer.
- If unable to apply online or need alternate method, contact Agency Contact.
- Agency provides reasonable accommodations for applicants with disabilities; case-by-case.
- For more info on Who may apply eligibility, refer to ... (the text cut off). We'll include as is.
- Candidates should be committed to improving efficiency of Federal government, passionate about ideals of American republic, committed to upholding rule of law and US Constitution.
- A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits designed to make your federal career very rewarding. Eligibility for benefits depends on type of position and full/part-time/intermittent. Contact hiring agency for more info on specific benefits offered.
We need to ensure we don't create Benefits section; we keep this inside Qualifications.
Now Schedule: we have Work Schedule: Full time, Monday through Friday, 7:30AM-4:00PM Compressed/Flexible: NotAvailable Telework: Not Available Virtual: This is not a virtual position.
We'll create Schedule section with that info.
Now we need to ensure we don't include boilerplate like EEO, scam-warning, etc. The posting didn't have explicit EEO but there is mention of equal employment opportunities for employees (that's part of duties). That's fine.
Now produce HTML:
Responsibilities
...
Requirements
...
Qualifications
... maybe we need sub-lists for some items? Could use
for lists within qualifications. The instruction: Use - for any list of duties/requirements/benefits. So for qualifications we have lists like specialized experience definition, volunteer experience, etc. We'll break into
where appropriate.
We need to preserve all substantive information; we can break into multiple and
as needed.
Let's structure Qualifications:
Time-in-grade requirement: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement (09/25/2026). For a GS-14 position you must have served 52 weeks at the GS-13.
If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher). The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Minimum qualification requirements: You may qualify based on your experience as described below:
- GS-14 Grade Level Specialized Experience: You must have one year of specialized experience equivalent to the GS-13 level or higher. Specialized experience is defined as: A thorough knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veteran's benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds.
- Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
- Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a
for prose. Let's structure:
Responsibilities
- ... each duty as separate li
maybe under Requirements? Actually Conditions of employment could be part of Requirements. But we have separate headings: Requirements and Qualifications. Usually Requirements include conditions of employment (citizenship, etc.) and Qualifications include experience/education. We'll follow that. Thus:
Requirements
Conditions of employment: 1-year probationary period with evaluation; must be U.S. Citizen; Selective Service Registration required for males born after 12/31/1959; subject to background/security investigation; selected applicants must complete online onboarding process and provide acceptable identification; effective May 7, 2025, non-REAL ID compliant driver's licenses or state ID cannot be used; selectees must serve a one-year supervisory probationary period if not previously completed in a Federal position.
Now Qualifications: include time-in-grade requirement, specialized experience definition, volunteer experience credit, full vs part-time, physical requirements, education statement, CTAP info, placement policy, veterans info, fair chance act, reasonable accommodation, commitment statement, benefits package generic? But we should not create Benefits section unless specific. However the benefits package mention is generic; we could include it in Qualifications? Might be considered part of Qualifications? Probably not. Better to omit benefits mention as it's not specific. But we need to preserve ALL substantive information; the benefits package statement is substantive but vague. The instruction says: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state "A career with the U.S. government provides employees with a comprehensive benefits package." That's a statement about benefits, albeit generic. Should we include it? It's not a specific benefit like health insurance, retirement. The instruction says do not create Benefits section unless posting actually states them. It does state benefits package, but not specifics. I'd argue we should not create a Benefits section because it's not specific; but we could include that sentence in Qualifications or another section like "Additional Information". However we only have allowed headings; we could add aunder Qualifications after the list. But we must not invent sections. We can add a
after the qualifications list that includes that benefits statement and other miscellaneous info (CTAP, placement policy, veterans info, fair chance act, reasonable accommodation, commitment statement). That seems okay as part of Qualifications. Thus Qualifications section will contain: - Time-in-grade requirement: For GS-14 need 52 weeks at GS-13. - If current VBA employee outside commuting area seeking reassignment or change to lower grade via this vacancy announcement, must currently hold GS-13 (or higher). SF-50 required. - Minimum qualification requirements: GS-14 Grade Level Specialized Experience: one year of specialized experience equivalent to GS-13 level or higher. Definition: thorough knowledge of complex field of laws, regulations, Federal legislation pertaining to full range of Veteran's benefits and comprehensive knowledge of state, federal and local benefit programs to explain them orally and in writing to individuals of all educational backgrounds. - Volunteer experience: credit for paid and unpaid experience, including volunteer work via National Service programs etc. - Full vs part-time employment: full-time >=35 hrs/week; part-time credited pro-rata; specify average hours. - Physical requirements: work normally involves mental rather than physical exertion; mostly sedentary; may involve walking, standing, carrying light items. - Education: No educational substitution at this grade level. - Additional information: CTAP provides eligible displaced VA competitive service employees with selection priority; need documentation; must be well-qualified (final rating 85+). Placement policy: announcement does not obligate management to fill vacancy; may be filled by reassignment, change to lower grade, transfer, appointment, reinstatement; VA policy not to deny employment due to financial hardship or unemployment; announcement may be used to fill additional vacancies. - Veterans and Transitioning Service Members: Under Fair Chance to Compete Act, VA prohibits requesting criminal history prior to tentative job offer. - If unable to apply online or need alternate method, contact Agency Contact. - Agency provides reasonable accommodations for applicants with disabilities; case-by-case. - For more info on Who may apply eligibility, refer to ... (the text cut off). We'll include as is. - Candidates should be committed to improving efficiency of Federal government, passionate about ideals of American republic, committed to upholding rule of law and US Constitution. - A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits designed to make your federal career very rewarding. Eligibility for benefits depends on type of position and full/part-time/intermittent. Contact hiring agency for more info on specific benefits offered. We need to ensure we don't create Benefits section; we keep this inside Qualifications. Now Schedule: we have Work Schedule: Full time, Monday through Friday, 7:30AM-4:00PM Compressed/Flexible: NotAvailable Telework: Not Available Virtual: This is not a virtual position. We'll create Schedule section with that info. Now we need to ensure we don't include boilerplate like EEO, scam-warning, etc. The posting didn't have explicit EEO but there is mention of equal employment opportunities for employees (that's part of duties). That's fine. Now produce HTML:
Responsibilities
- ...
Requirements
...
Qualifications
... maybe we need sub-lists for some items? Could use
- for lists within qualifications. The instruction: Use
- for any list of duties/requirements/benefits. So for qualifications we have lists like specialized experience definition, volunteer experience, etc. We'll break into
- where appropriate.
We need to preserve all substantive information; we can break into multiple
- GS-14 Grade Level Specialized Experience: You must have one year of specialized experience equivalent to the GS-13 level or higher. Specialized experience is defined as: A thorough knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veteran's benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds.
- Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
- Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a
and
- as needed.
Let's structure Qualifications:
Time-in-grade requirement: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement (09/25/2026). For a GS-14 position you must have served 52 weeks at the GS-13.
If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher). The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Minimum qualification requirements: You may qualify based on your experience as described below: