Supervisory Veterans Service Representative (VSCM).

About the role

This position serves as a Supervisory Veterans Service Representative (VSCM) responsible for planning, organizing, coordinating, directing, and controlling the work of the Division.

Responsibilities

• Revising and developing work methods to support division priorities
• Ensuring proficient resource utilization and quality of work performed and services rendered; writing/establishing policies and procedures within the division
• Maintaining the highest technical and professional authority to make decisions in the most complex or critical claims, or those which commit the Federal Government to unusual liability
• Forecasting workload of the Division, both short and long range, so adequate funds, staffing, space, equipment, and supplies will be planned for, budgeted, and provided
• Reviewing written correspondence to individuals, Congressional, White House, or other special inquiries for approval
• Consulting with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints, or grievances

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• You will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application
• As a condition of employment, you will be required to serve a 1-year probationary period and a one-year supervisory probationary period if not previously completed in a Federal position
• This position requires completion of a Confidential Financial Disclosure Report (OGE-450) under 5 C.F.R. 2634.904(a) before entering on duty and annually thereafter

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 09/10/2026.

Time-in-Grade Requirement: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14 level. If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-15 or higher and the promotion potential of your current position must be at least at the GS-15.

Specialized Experience (GS-15): Applicants must have one year (52 weeks) of specialized experience equivalent to at least the next lower grade (GS-14) in the normal line of progression. Specialized experience is defined as:

• Comprehensive knowledge of veteran benefit programs or VBA business lines and laws affecting veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing
• Supervised, managed, or served as a project lead to accomplish performance and project goals
• Possesses knowledge of employee relations (e.g., performance or conduct based actions) or labor relations (e.g., grievance process or negotiations) practices

No substitution of education for experience is permitted. Volunteer experience and part-time employment will be credited on a pro-rated basis when the average hours worked per week are specified.

Work schedule and telework

• Full time, Monday-Friday (hours to be determined by hiring office)
• Compressed/Flexible hours to be determined by hiring office
• This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized
• This is not a virtual position

Relocation

Relocation/Recruitment Incentives are authorized. Relocation expenses and services (Permanent Change of Station - PCS) are authorized. PCS covers the relocation of a household for government convenience when transferring between duty stations. By accepting PCS, the selectee agrees to remain in Federal service for 12 months after the move. Failure to complete the service period may require repayment of PCS expenses.

Additional information

This position is being selected at the full performance level. The Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more) for this vacancy. The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. This job opportunity announcement may be used to fill additional vacancies. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.