Supervisory Veterans Service Representative (VSCM).

About the role

The incumbent plans, organizes, coordinates, directs, and controls the work of the division. The position directs staffing, placement, assignment, and training of division personnel to manage workflow and productivity, and exercises final authority for the full range of division personnel actions. The role ensures proficient resource utilization and quality of work performed and services rendered, writes and establishes policies and procedures, and maintains the highest technical and professional authority to make final decisions on the most difficult or critical claims that commit the Federal Government to unusual liability.

Responsibilities

• Directs program activities for the delivery of VA benefit programs for Veterans, their dependents, and beneficiaries.
• Forecasts short- and long-range workload to ensure adequate funds, staffing, space, equipment, and supplies are planned for, budgeted, and provided.
• Approves written responses to Congressional, White House, and other special inquiries concerning VA benefits.
• Serves as technical advisor to the Regional Office Director for the administration of Compensation and Pension programs.
• Establishes and maintains effective relationships with various civic and Veteran organizations.
• Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy and goals.

Requirements

• Must be a U.S. Citizen.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Effective May 7, 2025, REAL ID-compliant driver’s licenses or state-issued identification cards are required for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement (08/31/2026).

Time-in-Grade Requirement

As a current Federal GS employee, you must meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position, you must have served 52 weeks at the GS-14. If you are a current VBA employee requesting a reassignment or change to a lower grade, you must currently hold the GS-15 (or higher) and the promotion potential of your current position must be at least GS-15. An SF-50 showing your time-in-grade eligibility must be submitted with your application materials.

Minimum Qualification Requirements

Specialized Experience (GS-15): One year of specialized experience equivalent to the GS-14 level or higher, defined as:

• Expert knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans’ compensation and pension benefits to provide authoritative guidance and direction on claims and appeals processing.
• Supervised, managed, or served as a project lead to accomplish performance and project goals.
• Possesses knowledge and/or practical application of employee relations (e.g., performance or conduct-based actions) and labor relations (e.g., grievance process or negotiations) practices.

Conditions of Employment

• Required to serve a 1-year probationary period during which fitness and public interest will be evaluated.
• May be required to serve a supervisory probationary period.
• Subject to background/security investigation.

Schedule

Full time, Monday through Friday, 08:00 a.m. to 4:30 p.m. Pacific Time (PT).

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval; routine or recurring telework is not authorized.

Relocation

Relocation/recruitment incentives are authorized. Relocation expenses and services (Permanent Change of Station - PCS) are authorized. PCS covers the relocation of a household for government convenience when transferring between duty stations. Accepting PCS requires the selectee to remain in Federal service for 12 months after the move; failure to complete the service period may require repayment of PCS expenses.

Financial Disclosure

A Financial Disclosure Report is required.