Supervisory Veterans Service Representative (VSCM).

About the Role

This position involves planning, organizing, coordinating, directing, and controlling the work of the division. The role includes managing division personnel, directing program activities for VA benefit programs, and ensuring proficient resource utilization and quality of work.

Responsibilities

• Directs staffing, placement, assignment, and training of division personnel to manage division workflow/productivity.
• Directs program activities for the delivery of VA benefit programs for veterans, their dependents, and beneficiaries.
• Exercises final authority for the full range of division's personnel actions.
• Ensures proficient resource utilization and quality of work performed and services rendered.
• Writes/establishes policies and procedures within the division.
• Maintains the highest technical and professional authority to make final decisions on complex claims.
• Forecasts short and long-range workload to ensure adequate resources are planned and provided.
• Approves written responses to Congressional, White House, and other special inquiries concerning VA benefits.
• Serves as a technical advisor to the Regional Office Director for Compensation and Pension programs.
• Establishes and maintains effective relationships with civic and veteran organizations.
• Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.

Requirements

• U.S. Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to a background/security investigation.
• Completion of an online onboarding process and submission of acceptable identification.
• Effective May 7, 2025, only REAL ID-compliant driver's licenses or state-issued IDs will be accepted.

Qualifications

• One year of specialized experience equivalent to the GS-14 level, including expert knowledge of veteran benefit programs and laws, supervisory or project lead experience, and practical application of employee and labor relations practices.
• Time-in-Grade requirement: 52 weeks at the GS-14 level for current Federal GS employees.
• No educational substitution at this grade level.

Additional Information

• Work Schedule: Full-time, Monday - Friday, 8:00 am - 4:30 pm.
• Telework: Eligible for situational (ad hoc) telework only.
• Relocation: Authorized (Permanent Change of Station - PCS).
• Financial Disclosure Report: Required (OGE-450).
• Bargaining Unit: No.
• Probationary Period: 1-year supervisory probationary period required if not previously completed.