Supervisor, Stewarding

Essential Functions

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment.
• Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Prepares work schedules and conducts employee evaluations.
• Assists in hiring and establishing training programs for public space personnel.
• Recommends adjustments to public space policies to more effectively service the guest.
• Solves non-routine departmental problem situations and performs specials projects as assigned.
• Cleans detailed property inspections to ensure adherence to departmental policies and to identify problems.

Non-Essential Job Functions

• Attend seminars when needed.

Education And /Or Experience Requirements

• This knowledge and these abilities are typically acquired through an Associate’s Degree or additional equivalent experience.
• One to three years of supervising housekeeping staff or related experience required.

Additional Requirements

• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Knowledge Of Regulatory requirements.
• Supervisory/management duties.
• Leadership skills.
• Ability To Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Review and comprehend all necessary documentation.
• Ability to use a typewriter, 10-key, computer, etc.
• Perform well under pressure.