Supervisor- Specialty Clinics- Full Time

About the role

This job leads and supervises the daily operations of all personnel and processes within the department’s appointment desks. Supervises, plans, and organizes all operational functions including staffing and staff development/training within department. Supervises the implementation of policies and procedures required for success and supervises initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction.

Responsibilities

• Works closely with clinical colleagues, physicians, and coordinator and manage to continually assess and improve the operational procedures of the unit.
• Supervises, trains and develops department staff.
• Supervises and utilizes all available performance management information to monitor and measure the performance of the operational unit as a team as well as the individual performance of team members.
• Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes as to minimize the calculated risks associated with the new process.
• Develops unit specific systems to ensure an environment that emphasizes patient courtesy and responsive service delivery.
• Supervises and resolves patient complaints and requests for service immediately and courteously.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Requirements

Education Required - High School diploma or equivalent. Work Experience Preferred - Bachelor's degree. Required - 3 years of related healthcare/clinical experience with exhibited leadership or supervisory experience.

Qualifications

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Ability to demonstrate excellent judgment in performing duties and conflict resolution skills.
• Strong delegation skills.
• Ability to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

Skills

• Knowledge of healthcare policies and procedures.
• Leadership and supervisory experience.
• Ability to adapt to different patient populations.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

Ochsner Health offers competitive benefits packages including health insurance, retirement plans, paid time off, and more. Details can be found on the company's website or during the hiring process.

Pay

The pay range for this position is $XX/X based on experience and qualifications. Final salary will be determined after a successful background check and drug screen.

Schedule

The schedule for this position is typically 8-hour shifts, Monday through Friday, with some flexibility for weekends and holidays. Specific details will be provided during the hiring process.