Supervisor of Shuttle Operations

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences—no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Tomorrow, we will power checkout-free experiences anywhere to make everyday living, working, and playing remarkable—giving us back our most valuable asset, time.

Responsibilities

• Assist in the day-to-day management of a shuttle operation, ensuring operations adhere to contractual guidelines, company policies, and procedures.
• Foster good client relations and promote a professional image.
• Participate in programs to improve client and customer satisfaction.
• Assist in managing day-to-day activities of assigned locations and perform management duties as assigned.
• Courteously assist customers.
• Assist in the maintenance and repair of equipment and general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, policy violations, safety hazards, or unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, and other hazards.
• Substitute for any position within the shuttle operation if necessary.
• Maintain thorough knowledge of the shuttle operation, transportation routes, major streets, landmarks, and freeways in the garage area.
• Complete other duties as needed.

Requirements

• Minimal high school diploma or equivalent, with at least one month of related experience or training; or an equivalent combination of education and experience.
• Prior supervisory experience with a DOT-regulated shuttle operation preferred.
• Must possess a valid state-issued driver’s license with a current address and acceptable driving record.
• A Medical Examiner’s Certificate (DOT Medical Card) is required.
• Availability to work special shifts, including 2nd shift, 3rd shift, and/or weekends, depending on location needs.

Skills

• Oral Communication: Speaks clearly; listens and seeks clarification; responds well to questions.
• Written Communication: Writes clearly and informatively; able to read and interpret written information.
• Customer Service: Maintains a positive attitude; responds promptly to service and assistance requests.
• Adaptability: Adapts to changes in the work environment; handles change, delays, or unexpected events effectively.
• Judgment: Exhibits sound and accurate judgment.

Physical Demands

These physical demands are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently required to sit, stand, walk, use hands and fingers, handle or feel objects, and talk.
• Occasionally required to climb or balance; stoop, kneel, or crouch.
• Must be able to lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.

Pay

$18.00 per hour

Benefits

Eligible employees will participate in the following benefits plans:

• Medical, dental, and vision insurance
• Flexible spending accounts
• Long-term and short-term disability insurance
• Life insurance and accident insurance
• 401k retirement plan
• Paid time off

Location: Houston, TX