Transportation Shuttle Supervisor

Responsibilities

• Answer incoming calls from clients, Bus Operators, and other personnel in a professional and courteous manner.
• Observe and ensure buses are departing on a timely basis per the assigned schedule.
• Stay updated with DOT regulations, company policies, and industry best practices.
• Provide direct support, management, and leadership to all Bus Managers within the transportation zone.
• Provide daily oversight and management of operations, extending front-line support to drivers as needed.
• Manage employee issues including tardiness, absenteeism, late call-outs, and employee relations disputes.
• Ensure buses are entered in the GPS system.
• Prioritize safety in all transportation services through practice, communication, reinforcement, and regulation.
• Provide front-line observation of Bus Managers for reasonable suspicion of drug or alcohol misuse and respond accordingly as trained.
• Review daily Moments of Safety with the team.
• Notify Bus Drivers of selection for random drug and alcohol testing.
• Cook up transportation route planning, coverage, and contingency plans.
• Coordinate transportation route planning, coverage, and contingency plans.
• Make daily adjustments to routes, schedules, and driver assignments based on absences, late call-outs, breakdowns, and other factors.
• Respond to all on-site accidents and coordinate with law enforcement officials as needed.
• Manage the continuous safety and quality improvement for all transportation services within the zone.
• Regularly observe Bus Drivers, identify needs for remedial training, and develop action plans with Safety & Training.

Requirements

• A high school diploma or equivalent.
• Flexibility to work assigned shifts, including evenings, weekends, and holidays, and the ability to respond to emergency operational needs when required.
• One (1) year of supervisory experience is required.
• Previous dispatch experience, customer service experience, and commercial driving experience are required.
• Must possess a Class B or Class A Commercial Driver License (CDL) with Passenger Endorsement and a current DOT Medical Certification.

About the role

The City of Atlanta requires a front-line transportation support role. This position involves coordinating route planning and coverage contingency plans, interfacing with passengers and other supervisors, ensuring safe and timely transportation, and managing employee issues.

Pay

$23.00 per hour

Schedule

Shift: 7:00 p.m. – 3:00 a.m.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management.