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Jobs · Management · North Carolina

Airport Shuttle Supervisor

LAZ Parking · Fletcher, NC · 4 days ago
On-siteManagement$21/hrFull-time

About the role

Join LAZ Parking Airport Services and be part of a team that keeps Asheville Regional Airport moving safely and efficiently. Apply today!

Responsibilities

  • Ensures staff adheres to rules of conduct, policies and procedures.
  • Supervises, mentors, and trains shuttle drivers on day-to-day activities.
  • Aids in establishing performance standards, recommending, and implementing changes to procedures when necessary.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Enforce DOT regulations and LAZ safety standards.
  • Monitor driver logs and conduct audits to ensure compliance.
  • Aids in periodic training as needed.
  • Aids in creation of monthly garage schedule and ensure consistent service levels.
  • Manage GPS vehicle tracking systems and route performance software (SAMSARA).
  • Ensure signage, communication devices, and other shuttle equipment are operational.
  • Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Oversee preventative maintenance and service schedules for the shuttle fleet.
  • Maintain accurate records of vehicle inspections, repairs, and service history.
  • Ensure all vehicles meet safety and cleanliness standards.
  • Prepare usage, maintenance, and shift reports for leadership.
  • Address customer service issues and resolve operational concerns promptly.
  • Other related duties as assigned.

Requirements

  • Minimum 3 years of experience in transportation, logistics, or supervisory roles.
  • Knowledge of DOT regulations and vehicle fleet operations.
  • Proficient in scheduling tools, GPS tracking systems, and Microsoft Office.
  • Excellent communication and organizational skills.
  • Availability to work varied shifts, including nights, weekends, and holidays.

Skills

  • Ability to communicate professionally and effectively.
  • Ability to speak, read, and comprehend the English language.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

Physical Demands

  • Ability to lift, push and pull at least 50 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.
  • Willingness to work in the elements – heat, wind, snow, rain, etc.

Pay

Pay Rate: $21.00/hr. Full-Time | On-Site | Monday, Tuesday, Friday, Saturday, Sunday 11:00am-7:00pm

Schedule

Full-Time | On-Site | Monday, Tuesday, Friday, Saturday, Sunday 11:00am-7:00pm

Benefits

  • Competitive Pay/Wages.
  • Health, dental, and vision insurance options.
  • 401k Retirement savings plan.
  • Paid time off and holidays.
  • Opportunities for advancement and professional development.

Equal Opportunity Employer

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. This Employer participates in E-Verify.

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