Shuttle Supervisor

About the role

The Shuttle Operations Shift Supervisor oversees safe, reliable, and professional shuttle operations during an assigned shift. This role directly supervises approximately 12-15 shuttle operators and serves as the primary operational leader responsible for staffing, route coverage, fleet readiness, attendance, break coordination, customer service, safety compliance, and shift communication. The ideal candidate is a hands-on transportation leader with strong situational awareness, sound decision-making skills, professional communication, and a commitment to accountability, safety, and service excellence.

Responsibilities

• Supervise 12-15 shuttle operators during assigned shifts.
• Verify employee attendance, timekeeping, and readiness for duty.
• Monitor fleet status, including assigned, spare, parked, and out-of-service vehicles.
• Coordinate daily driver and vehicle assignments to maintain route coverage.
• Manage meal and restroom break coverage to minimize service disruptions.
• Ensure drivers notify supervision before leaving routes for breaks or operational needs.
• Coordinate relief drivers and vehicle substitutions as needed.
• Verify shift-change vehicle inspections and documentation.
• Identify, document, and report vehicle defects, maintenance concerns, damage, and safety issues.
• Remove unsafe vehicles from service and coordinate replacements.
• Monitor attendance, tardiness, call-outs, no-call/no-shows, and early departures.
• Arrange staffing coverage while controlling unnecessary overtime and temporary labor usage.
• Maintain shift records and provide thorough shift handoffs.
• Submit operational status reports to the Shuttle Operations Manager.
• Monitor route performance and respond to service disruptions and customer concerns.
• Enforce appearance, conduct, customer service, and workplace standards.
• Address routine performance issues and escalate formal corrective actions.
• Promote a workplace free from favoritism, inappropriate conduct, and disruptive conflicts.
• Foster teamwork, integrity, accountability, respect, and urgency.
• Respond to accidents, incidents, breakdowns, emergencies, and passenger concerns.
• Ensure all attendance, maintenance, inspection, incident, and operational records are completed accurately and on time.
• Coordinate vehicle transportation to maintenance vendors as directed.
• Maintain accountability for fuel, vehicles, keys, and equipment.
• Reinforce compliance with DOT, state, client, ABM, and safety requirements.
• Perform other transportation-related supervisory duties as assigned.

Qualifications

Minimum Qualifications

• High school diploma or GED.
• Valid driver's license with acceptable driving record.
• Ability to pass MVR review, background screening, and drug testing.
• Previous supervisory or team-lead experience overseeing approximately 12-15 employees.
• Customer service experience.
• Strong verbal and written communication skills.
• Ability to work effectively with employees, customers, management, vendors, and client representatives.
• Ability to make timely decisions in a fast-paced transportation environment.
• Ability to maintain accurate records and required documentation.
• Basic computer proficiency, including email, Microsoft Teams, Excel, timekeeping, or similar business systems.
• Ability to work flexible shifts, including mornings, evenings, nights, weekends, and holidays.
• Ability to operate shuttle vehicles when qualified and operationally necessary.
• Demonstrated commitment to safety, professionalism, and customer service.

Preferred Qualifications

• Bilingual (English/Spanish).
• Five or more years of shuttle, transit, passenger transportation, fleet, or related experience.
• Transportation operations, dispatch, or fleet supervision experience.
• Associate degree in Transportation, Logistics, Business Administration, Operations Management, Safety, or a related field.
• Experience supervising commercial drivers.
• Experience with fleet readiness, preventive maintenance, inspections, and maintenance tracking.
• Experience managing schedules, attendance, overtime, and staffing coverage.