Supervisor, Merchandise | Seasonal | Sesame Place California

What You Get To Do

• Policies and procedures
• Projects
• Personnel
• Security and safety of all Merchandise locations
• Lead and inspire a team to deliver great guest experiences
• Guide team to exceed financial and guest service targets
• Supervise and develop all direct reports and ambassadors
• Provide training, feedback, and coaching
• Write and distribute performance tracking/appraisals
• Facilitate the timely completion of work orders
• Schedule ambassadors and monitor Kronos; timecard management
• Monitor and manage location stock flow and Min/Max’s, restock displays, and process damaged merchandise
• Research and manage products as it relates to the area
• Maintain safety of ambassadors and merchandise facility, including maintaining neat, attractive, and functional merchandise displays
• Sign off on Customer refunds up to $200
• Perform department duty responsibilities as assigned
• Cook up annual inventory for assigned location(s)
• Aid Manager with plan-o-grams for prompt and correct product activation
• Aid with planning promotional presentation layouts and merchandise events
• Monitor area programs for any inconsistencies and correct them
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Occasionally assist other locations and areas throughout the park as needed
• Other duties as assigned

What It Takes To Succeed

• At least 18 years old
• A valid state driver’s license; visiting students and military are required to have valid driver’s license from state of residency and able to provide a copy of the DMV report and able to complete the Company Vehicle Driver Training class and obtain a SWC driver’s license
• A high school diploma for GED; or equivalent combination of education and experience
• Minimum two years related experience; or equivalent combination of education and experience
• Excellent written/verbal communication skills and be able to speak effectively before groups
• Excellent math skills to compute rate, ratio, and percent and to create and interpret graphs
• Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time
• Able to regularly use hands and fingers
• Able to handle multiple tasks and work in a fast-paced environment
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
• Outgoing, and able to provide excellent guest service and interact favorably with the public
• Able to self-motivate as well as motivate ambassadors
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions
• Able to work independently and troubleshoot issues
• Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications
• Understanding of AP Pro, Photoshop, ATRB, RTS and Scheduler systems preferred
• Theme park experience preferred

Availability

• This is a seasonal role
• During the peak season, must have 5 days of unrestricted availability, to include the weekends
• You must be able to work varied schedules, including nights, weekends, and holidays
• The Sesame Place season runs from March 2026 through Labor Day 2026, with onboarding and all required training to be completed prior to the start of the season
• Hours may fluctuate based on business need; may be scheduled up to 40 hours weekly

Compensation

Starting Base Pay: 19.50 USD per hour

Perks of the Position

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways