Supervisor, Food & Beverage | Part-Time | Sesame Place California

About the Role

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

Responsibilities

• Create ambassador schedules and maintain Kronos reports
• Prepare and track daily, weekly, and monthly reports
• Address complaints and resolve problems
• Supervise and train ambassadors
• Plan, assign, and direct work
• Order and maintain products and supplies
• Ensure food quality, guest service, profit enhancement, ambassador satisfaction, and facility sanitation commitments are maintained to standards
• Enter notifications for any needed repairs to keep facility maintained to standards
• Record the day’s events in communication log
• Contact maintenance as necessary to maintain proper operation of all equipment and facility
• Maintain repair log and control labor cost
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, and training ambassadors; planning, assigning, and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure excellent guest service by responding to guest requirements, expectations, and needs
• Other duties assigned
• Occasionally assist other locations and areas throughout the park as needed

Requirements

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience preferred
• Strong written and verbal communication skills
• Strong basic math skills using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, percent, and create and interpret graphs
• Working knowledge of the Microsoft Office Suite
• Able to obtain ServSafe Manager Certification upon selection
• Able to pass Alcohol training test upon selection
• Able to pass Food Handlers test and maintain valid Food Handlers card
• Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl, or kneel
• Able to handle multiple tasks and work in a fast-paced environment
• Able to work indoors and in outside weather conditions (i.e., sunny, wet, and/or humid conditions)
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs

Schedule

• This is a part-time role
• During the non-peak season, must be available both Saturday & Sunday
• During the peak season, must have 5 days of unrestricted availability, to include the weekends
• Must be able to work varied schedules, including nights, weekends, and holidays
• Hours vary based on business need; may be scheduled 0-29 hours weekly

Pay

19.50 USD Hourly Starting Base Pay

Benefits

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways