Supervisor, Guest Arrival (Seasonal, Sesame Place)

What You Get To Do

• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of Assistant Supervisors, OJTs, and team members by providing training, feedback and coaching
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any improvement opportunities
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Assist in the creation and adjustment of labor line schedules to maximize our resources
• Maintain resources as needed to complete work assignments
• Ensure assigned work areas are within projected financial plans, this includes both revenue and expenses as assigned
• Assist the Director and Managers in various projects to improve park operation
• Handle conflicts between guests and/or team members seeking a win-win solution within company guidelines and strategic objectives
• Know and ensure team members follow all policies and procedures outlined in the team member handbook
• Achieve exceptional guest service
• Perform other miscellaneous tasks as required

What It Takes To Succeed

• Have a high school diploma or equivalent and be at least 18 years old
• At least 1 year proven leadership experience and a good understanding of labor and expense management
• Able to successfully complete provided CPR/AED training/certification
• Able to speak in front of large groups of guests and team members
• Able to multi-task and adapt to changes in a fast paced working environment
• Have a working knowledge of Microsoft Office applications
• Able to stand for long periods of time; able to lift 25 pounds and push/pull 50 pounds; comfortable working at heights up to 60 feet, around water and able to walk in sand
• Able to assist in ride testing by riding all park rides
• Able to work varying shifts or hours, which may include days, evenings and nights
• 2 or more years leadership experience preferred
• 3 years guest service experience preferred
• Possession or pursuit of a bachelor’s degree preferred
• A valid state driver’s license with the ability obtain a company driver’s license preferred
• Comfortable working at heights 150 feet preferred

Availability

• This is a seasonal role
• During the peak season, must have 5 days of unrestricted availability, to include the weekends
• You must be able to work varied schedules, including nights, weekends, and holidays
• The Sesame Place season runs from March 2026 through Labor Day 2026, with onboarding and all required training to be completed prior to the start of the season
• Hours may fluctuate based on business need; may be scheduled up to 40 hours weekly

Compensation

Starting Base Pay: 19.50 per hour

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.