Supervisor - Food and Beverage

Responsibilities

• Keeps a service first mentality and ensures all team members are meeting and exceeding our service standards and guest’s expectations.
• Participates regularly in departmental and company meetings.
• Provides positive and informative pre-shifts and other staff interactions ensuring the team is knowledgeable, prepared, engaged.
• Ensures customer service standards are met and retained.
• Must be always friendly and courteous.
• Accurately balances cash drawer daily.
• Completes daily reports, audits, and checklists in a timely manner.
• Effectively manages, supervises, trains, directs, coordinates, and disciplines (if necessary) food and beverage employees on assigned shift.
• Sure direct reports receive constructive coaching sessions either formal or informal as needed.
• Responds to guest complaints in a courteous and timely manner.
• Prepares the Food and Beverage budget and monitors department performance to same.
• Maintains quality of service, food, and beverage.
• Creates and updates shift schedules.
• Ensures compliance with all state and local liquor laws and health and sanitation regulations.
• Accurately tracks team members attendance, behaviors, and performance.
• Works days, nights, overnights, weekends, and holidays.
• Successfully works side by side with their team, other managers, and chefs to ensure all daily operations are properly executed.
• Proactively prioritizes needs and effectively manages resources.
• Immediately reports any safety hazards, problems, or maintenance issues to the appropriate party.

Requirements

• 3 years of similar food and beverage experience in a fast-paced environment, preferred.
• High School Diploma/GED, required.
• Food Handlers Certification, required.
• Able to work Weekends, Nights, and Holidays.
• Able to effectively communicate in English via verbal and written.