Food and Beverage Supervisor

About the role

Storey Lake Club, located in Kissimmee, FL, is pleased to announce an excellent career opportunity for a full-time Food & Beverage Supervisor. We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Responsibilities

• Ensures staff is working together as a team to ensure optimum service and that guest needs are met.
• Inspects grooming and attire of staff and rectifies any deficiencies.
• Completes scheduled inventories and stock and requisition necessary supplies.
• Maintains dining rooms for seating availability, service, safety, and wellbeing of guests.
• Attends to guests in a prompt, efficient, and personalized manner.
• Liaises between front of house and the kitchen staff to ensure timely and appropriate communications.
• Maintains cleanliness, well-stocking, and organization of the restaurant and its facilities.
• Monitors and reports on the maintenance of all equipment in the restaurant.
• Completes opening and closing procedures, side work, and ensures cleanliness and organization of equipment and storage areas.
• Collaborates with the Food & Beverage Manager in coordinating special functions.
• Assists in coordinating special functions with the Food & Beverage Manager.
• Assists the Food & Beverage Manager in interviewing, training, planning, assigning, and directing work.
• Develops and maintains positive working relationships with others, supports the team to reach common goals, and listens and responds appropriately to the concerns of other employees.
• Ensures adherence to quality expectations and standards; and identifies, recommends, develops, and implements new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-saving initiatives.
• Addresses complaints and resolves problems.
• Assists in the coordination of department members that may include, but is not limited to: Hosts, Servers, Expediters, and Cashiers.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Proven exemplary customer service skills.
• One to three years’ experience at current Club or another Troon property.

Preferred Requirements

• Working knowledge of POS system.
• Attention to cleanliness and safety.
• Patient and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.