SUPERVISING PROGRAM TECHNICIAN III

About the role

The California Department of Insurance (CDI) seeks a Supervising Program Technician III with experience in providing guidance and interpreting laws, rules, and regulations. This position involves supervising Program Technician IIs and IIIs, monitoring the Licensing Hotline, responding to inquiries, and assisting with rule interpretations.

Responsibilities

• Supervise Program Technician IIs and IIIs to ensure proper procedures, rules, and regulations are followed during the processing of license applications, renewals, and other licensing documents.
• Maintain oversight of the Licensing Hotline and production email queues.
• Respond to licensing inquiries via telephone, chat, and email, and handle escalated inquiries.
• Provide technical assistance to staff regarding the California Insurance Code and California Code of Regulations.

Requirements

This position requires passing a fingerprint-based background review. The salary range does not reflect the reduction in pay due to the Personal Leave Program (PLP) 2025 and related Pay Differential 386. For more information, visit the CalHR website.

Qualifications

To qualify, applicants must meet the minimum qualifications as outlined in the Classification Specification. These include relevant education, experience, and certifications. A resume is optional but may be included.

Skills

Strong communication skills, both oral and written, are essential. Good judgment and the ability to interact professionally with the public and staff are also required.

Benefits

The CDI offers benefits commensurate with experience, including a comprehensive health plan, retirement plans, and paid time off.

Pay

The salary range for this position is $4,977.00 - $6,237.00 per month, depending on experience and qualifications.

Schedule

The position is full-time and works a hybrid schedule.