Program Technician III

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

About the role

Under the general direction of the Supervising Program Technician III (SPT III), the Program Technician III (PT III) is responsible for handling a broad range of sensitive and complex contacts with the public with a high level of independence, accuracy, and good judgment. Bilingual (Spanish) candidates are encouraged to apply.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Responsibilities

• Handle sensitive and complex public contacts with independence, accuracy, and good judgment.
• Use Microsoft Outlook, Word, Excel, Adobe Acrobat, and internal databases.
• Exercise creativity and flexibility in problem identification and resolution.
• Manage time and resources effectively.
• Respond to CAP management needs.
• Frequently remain in a stationary position at a workstation and occasionally retrieve files.

Requirements

• Good communication skills and sound judgment in decision-making.
• Knowledge and experience using Microsoft Outlook, Word, Excel, Adobe Acrobat, and internal databases.
• Ability to work 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. in an office setting.

Desirable Qualifications

• Positive attitude and highly motivated.
• Excellent customer service skills.
• Ability to analyze information and make decisions in a competent and timely manner.
• Ability to work well with others and maintain good interpersonal relationships.
• Excellent organizational skills.
• Ability to ask effective questions, evaluate information, apply guidelines and procedures, and make accurate and timely decisions.
• Ability to work independently with minimum supervision.
• Ability to handle multiple priorities.
• Excellent verbal and written communication skills.
• Ability to maximize utilization of computers to accomplish daily tasks.
• Maintain regular and predictable attendance.
• Bilingual (Spanish) candidates are encouraged to apply.

Working Conditions

The incumbent works 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m., in an office setting with artificial light and temperature control.

Pay

$4,329.00 - $5,425.00 per month.

Schedule

Full-time, 12-month limited term position. Hybrid telework arrangement.

Benefits

Benefit eligibility may be based on job classification, bargaining unit, time base, and length of appointment. Detailed benefit information including health, dental and vision, retirement, etc., can be found at the CalHR website and the CalPERS website.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period.

Department Information

The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners. DCA consists of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in over 280 license types.

The Bureau of Automotive Repair's mission is to protect and serve California consumers by ensuring a fair and competitive automotive repair marketplace and administering a model motor vehicle emissions reduction program. This position is located in Rancho Cordova, CA. Bureau of Automotive Repair website.

Free Parking is available.