Program Technician III

We are seeking a highly organized and enthusiastic Program Technician II to support an interdisciplinary team of public health professionals working to improve the health and wellbeing of communities in Chittenden County. This full-time, in-person position provides essential administrative support to the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) and plays a key role in ensuring participants receive timely and accurate program services.

About the role

This is a fast-paced, customer-focused environment that requires strong organization and flexibility. Daily work includes frequent phone calls, walk-in interactions, and managing multiple digital systems simultaneously. The ideal candidate can move seamlessly between tasks, respond to regular interruptions, maintain attention to detail, and remain calm and professional in busy or stressful situations.

Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Some evening and weekend duty may be necessary.

Responsibilities

• Provide administrative support to WIC staff and participants, helping coordinate activities that support access to program benefits
• Complete office management tasks including ordering supplies, managing shared email and fax, sending mail, maintaining records, photocopying, and assisting with onboarding new district office staff
• Serve as the first point of contact for the district office via phone, email, and in-person interactions with families, vendors, community partners, and staff
• Deliver culturally sensitive and inclusive services, including frequent coordination of telephonic and in-person language interpretation
• Work collaboratively with team members to ensure accurate, timely, and participant-centered services
• Adhere to federal and state regulations, including HIPAA confidentiality requirements, and comply with all WIC program guidelines

Requirements

• Two years or more of full-time college coursework OR Associate's degree or higher AND three (3) years or more of experience above a technical level in program administration (such as administering components of a licensing and certification program, or records management)
• OR High School diploma or equivalent AND four (4) years or more of experience above a technical level in program administration (such as administering components of a licensing and certification program, or records management)
• OR Two (2) years or more of experience as a Program Technician II with the State of Vermont
• Must pass any level of background investigation applicable to the position, including Vermont and/or national criminal record checks, DMV, and adult and child abuse registry checks

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

About Us

The Division of Local Health works to preserve and improve the equitable social, economic, and environmental conditions necessary to attain the highest level of health and well-being for all, ensuring healthy Vermonters. We are committed to fostering a diverse, inclusive, and welcoming environment that respects and celebrates every person's strength, assets, and values. The Division leads organizational change efforts to address avoidable inequities and injustices as we work towards the elimination of health and health care disparities.

Our mission is to promote the physical, mental, and social well-being of people in Vermont by advancing equity, protecting against disease and injury, and preparing for health emergencies. Our vision is that all people and communities in Vermont have equitable opportunities to achieve their highest level of health and well-being.

We value:

• Equity: Centering health justice and addressing racism and all forms of oppression in our programs and policies, our approach to collaboration, and how we build and nurture our workforce
• Collaboration: Engaging with staff and partners to understand complex problems and design responsive solutions
• Inclusion: Supporting a culture of belonging and diversity where people are valued, trusted, and able to be their authentic selves
• Harmony: Endorsing a balanced, thoughtful, and intentional work environment that allows employees to care for themselves, their families, and the people they serve
• Data: Striving for scientific excellence and cultural responsiveness in the collection, analysis, sharing, and use of data

The State of Vermont supports a hybrid work environment which combines both in-person and remote work. Upon hire, employees work with their supervisor to create a schedule that aligns with the business needs of the unit and complies with State of Vermont policy, requiring at least three days a week working in the office.