Program Technician III

This full-time, in-person position supports an interdisciplinary team of public health professionals working to improve the health and wellbeing of communities in Chittenden County. The role provides essential administrative support to the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) and ensures participants receive timely and accurate program services. This position is not eligible for remote work.

Responsibilities

• Provide administrative support to WIC staff and participants, helping coordinate activities that support access to program benefits.
• Complete office management tasks including ordering supplies, managing shared email and fax, sending mail, maintaining records, photocopying, and assisting with onboarding new district office staff.
• Serve as the first point of contact for the district office via phone, email, and in-person interactions with families, vendors, community partners, and staff.
• Deliver culturally sensitive and inclusive services, including frequent coordination of telephonic and in-person language interpretation.
• Work collaboratively with team members to ensure accurate, timely, and participant-centered services.
• Adhere to federal and state regulations, including HIPAA confidentiality requirements, and comply with all WIC program guidelines.

Work Environment

This is a fast-paced, customer-focused environment requiring strong organization and flexibility. Daily work includes frequent phone calls, walk-in interactions, and managing multiple digital systems simultaneously. The ideal candidate can move seamlessly between tasks, respond to regular interruptions, maintain attention to detail, and remain calm and professional in busy or stressful situations.

About the Division of Local Health

The Division of Local Health works to preserve and improve the equitable social, economic, and environmental conditions necessary to attain the highest level of health and well-being for all Vermonters. The division is committed to fostering a diverse, inclusive, and welcoming environment that respects and celebrates every person's strength, assets, and values. It leads organizational change efforts to address avoidable inequities and injustices while working toward the elimination of health and health care disparities.

State of Vermont telework policy requires at least three days a week working in the office. The Department of Health supports a hybrid work environment combining both in-person and remote work. Employees work with their supervisor to create a schedule aligning with unit business needs and state policy.

Mission & Values

Mission: Promote the physical, mental, and social well-being of people in Vermont by advancing equity, protecting against disease and injury, and preparing for health emergencies.

Vision: All people and communities in Vermont have equitable opportunities to achieve their highest level of health and well-being.

• Equity: Center health justice and address racism and all forms of oppression in programs, policies, collaboration, and workforce development.
• Collaboration: Engage with staff and partners to understand complex problems and design responsive solutions.
• Inclusion: Support a culture of belonging and diversity where people are valued, trusted, and able to be their authentic selves.
• Harmony: Endorse a balanced, thoughtful, and intentional work environment allowing employees to care for themselves, their families, and the people they serve.
• Data: Strive for scientific excellence and cultural responsiveness in the collection, analysis, sharing, and use of data.

Requirements

• Two years or more of full-time college coursework OR Associate's degree or higher AND three (3) years or more of experience above a technical level in program administration (e.g., administering components of a licensing and certification program or records management).
• High School diploma or equivalent AND four (4) years or more of experience above a technical level in program administration (e.g., administering components of a licensing and certification program or records management).
• Two (2) years or more of experience as a Program Technician II with the State of Vermont.

Environmental Factors

• Duties are performed predominately in an office setting.
• Private means of travel should be available for occasional travel when appropriate.
• Must be adaptable and able to work within tight time limits and under considerable stress.
• Some evening and weekend duty may be necessary.

Benefits

As a State employee, you are offered a comprehensive benefits package worth about 30% of your total compensation, including:

• 80% State-paid medical premium and a dental plan at no cost for employees and their families.
• Work/Life balance: 12 paid holidays each year and a generous leave plan.
• State Paid Family and Medical Leave Insurance (FMLI).
• Two ways to save for retirement: A State-defined benefit pension plan and a deferred compensation 457(b) plan.
• Tuition Reimbursement.
• Flexible spending healthcare and childcare reimbursement accounts.
• Low-cost group life insurance.
• Incentive-based Wellness Program.
• Qualified Employer for Public Service Student Loan Forgiveness Program.

For more details, explore the Benefits of State Employment on the state website.