Supervising Program Technician II
About the role
The Supervising Program Technician II is a full-time, on-site role based in Sacramento, CA. This position is responsible for supervising and coordinating the activities of Program Technicians, including assigning workloads, monitoring performance, and ensuring adherence to policies, procedures, and statutory requirements. The role oversees day-to-day program operations, reviews and processes complex cases or transactions, and supports program development and implementation to improve efficiency and service quality. The Supervising Program Technician II collaborates with management and other divisions, prepares reports, maintains accurate records, and provides guidance and training to staff. The role also involves frequent communication with internal stakeholders and the public to resolve issues, clarify requirements, and support the mission of the Secretary of State’s Office.
Qualifications
- Strong supervisory skills, including staff direction, performance monitoring, coaching, and workload prioritization.
- Program management and program development skills to oversee operations, implement improvements, and support new or existing initiatives.
- Effective communication skills for clear written and verbal interaction with staff, management, and the public.
- Case management skills to review, track, and resolve complex files or transactions accurately and in a timely manner.
- Attention to detail, organizational skills, and the ability to work with rules, regulations, and procedural guidelines.