Sr. Practice Assistant

Job Summary

MGH Radiation Oncology offers a hybrid schedule (after successful completion of probationary/onboarding period) of 3 days per week remote, 2 days on site at the MGH main campus, Boston. Join a fast-paced, patient-centered Radiation Oncology team as a Sr. Practice Assistant.

Principle Duties And Responsibilities

• Acts as liaison between the patient and the practice; triages all patient calls to NP, Resident or MD as appropriate
• Handles high volume of patient calls and resolves all issues using sound judgment
• Affirms complete and documented financial information for each patient prior to scheduling
• Schedules patient appointments using multiple systems or resources
• Ensures accuracy of advanced complex scheduling of patient appointments
• Generates letters, emails, and Patient Gateway messages to communicate appointment details
• Places orders and schedules imaging studies in EPIC, obtaining authorization as required
• Obtains copies of imaging done at outside facilities and uploads scans to Epic
• Obtains medical records from outside facilities for new patients
• Completes external referrals upon request
• Provides coverage to other administrative assistants when necessary
• Aids in training and orienting new staff to scheduling processes and procedures in accordance with best practice and department policies
• Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented
• Responds to and resolves all patient issues and complaints
• Works closely with the clinical staff to determine needs and solve problems
• Attends monthly staff meeting
• Performs all other duties or special projects that are unit specific and are appropriate to this level of position

Qualifications

• Minimum of 3-5 years of directly related experience required such as employment in a health care setting, preferably a physician’s office
• Must be proficient in Microsoft Office applications, (Word, PowerPoint, Excel)
• High School Diploma or GED required; college education preferred

Skills/Abilities/Competencies

• Knowledge of medical terminology
• Excellent customer service skills
• Demonstrated ability to work independently, with limited supervision, to resolve issues and prioritize work
• Demonstrated experience to interface with various levels of the practice, especially with the knowledge and issues related to managed care
• Organized, attentive to detail and able to achieve outcomes with the team
• Team player with excellent interpersonal and communication skills
• Ability to work well under pressure in fast-paced, high throughput environment
• Demonstrated ability to multitask and set priorities
• Time management and organizational skills are essential