Sr. Practice Assistant

About the role

The Senior Practice Assistant supports a busy ambulatory Radiation Oncology practice at Emerson Hospital, working closely with physicians, advanced practice providers, nurses, and other clinical staff.

Responsibilities

• Provide administrative support to multiple physicians in a fast-paced clinical environment.
• Perform all front desk check-in and check-out functions, including insurance verification and copay collection.
• Schedule patient consultations, follow-up appointments, imaging studies, and other related visits.
• Obtain prior authorizations for imaging studies when required.
• Obtain insurance referrals as needed.
• Obtain insurance authorizations for radiation therapy treatments.
• Review daily Mosaiq schedules to ensure patient clearance.
• Arrive and queue patients in Mosaiq for clinic appointments.
• Present and explain HIPAA and Massachusetts Patient Rights documentation and obtain patient signatures.
• Ensure compliance with Radiation Oncology patient identification and wristband policies.
• Schedule inpatient transportation in Epic using the Patient Transport Tracking module.
• Contact inpatient units each morning to confirm patient treatment schedules and transportation arrangements.
• Answer and manage multiple high-volume telephone lines professionally and efficiently.
• Scan patient documentation, including consent forms and other clinical records, into Epic.
• Prepare consultation charts, including obtaining outside medical records when necessary.
• Maintain compliance with HIPAA privacy and confidentiality policies.
• Assist with patient reminder calls.
• Absorb and manage the Front Desk Epic In Basket pool.
• Coordinate daily scheduling and workflow to support efficient department operations.
• Perform additional duties and special projects appropriate to the level of the position, as assigned.

Qualifications

• High school diploma or equivalent.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Demonstrated ability to work independently with minimal supervision.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Knowledge of general office operations and administrative procedures.
• Ability to interact professionally and effectively with patients, providers, staff, and all levels of management.
• Flexibility to adjust work hours to support departmental coverage, including closing responsibilities as needed.

About Our Team

Massachusetts General Hospital Radiation Oncology at Emerson Hospital is committed to providing exceptional patient care in a collaborative and compassionate environment. As a Senior Practice Assistant, you'll serve as an integral member of the care team, helping patients navigate their treatment journey while supporting physicians and clinical staff in delivering world-class oncology care. Be part of a collaborative, mission-driven team dedicated to exceptional patient care. Gain exposure to innovative radiation oncology treatments and technology. Make a meaningful difference in patients' treatment experiences. Enjoy a varied and engaging workday with opportunities for professional growth and development.

Additional Job Details

(if applicable)

Pay and Benefits

The base pay information offered reflects an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.