Sr. Practice Assistant

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the direction of the Practice Manager, the Sr. Clinic Practice Assistant provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.

Principal Duties And Responsibilities

• Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
• Captures and maintains providers’ master clinical schedules
• Sets up referrals for specialty appointment requests
• Collects intake information from patient and referring physician’s offices
• Schedules ancillary tests
• Orders and obtains scans for clinical sessions, pathology reports/slides, radiology reports and lab results
• Schedules infusion related services utilizing OptIn scheduling support system
• Trips and manages high volume of patient telephone calls, utilizing superb customer service skills
• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines
• Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
• Performs other duties as assigned

Qualifications

• High School Diploma or Equivalent required

Additional Job Details (if Applicable)

Join the MGB Cancer Institute team at Newton-Wellesley Hospital as a Senior Practice Assistant, where you’ll play a vital role supporting compassionate, high-quality outpatient cancer care. In this fast-paced, patient-focused setting, you’ll coordinate complex scheduling, partner closely with clinicians, and serve as a trusted point of contact for patients navigating their care journey. If you thrive in a dynamic ambulatory environment, value teamwork, and take pride in delivering exceptional service, this is a meaningful opportunity to make an impact—every day.

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.

Base Pay Information

The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.