Sr. Practice Assistant

About the role

The Division of Breast Surgery at Brigham and Women’s Hospital (BWH) delivers comprehensive care for patients with a wide range of breast concerns, from benign conditions to breast cancer. In this administrative support role, you would help ensure that our busy outpatient clinics and surgical services run smoothly across multiple locations in Boston and southeastern Massachusetts.

Your responsibilities would include coordinating patient appointments, supporting providers with scheduling and documentation, managing communication between patients and clinical teams, and helping maintain an organized, efficient workflow. You would play a key part in creating a positive, seamless experience for patients as they move through their care.

Responsibilities

• Coordinating patient appointments
• Supporting providers with scheduling and documentation
• Managing communication between patients and clinical teams
• Maintaining an organized, efficient workflow
• Making patient appointments and maintaining appointment records
• Assisting callers with routine inquiries and triaging matters appropriately
• Processing patient billing forms and scanning documents to patient medical record (EPIC)
• Acting as "Super User" for scheduling, registration, and billing systems
• Providing assistance and training to others in these areas
• Handling, screening, and/or taking messages related to prior authorizations, provider questions, prescription refills, and test results

Requirements

• High School Diploma or Equivalent required
• 3-5 years of office experience required

Skills

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing
• Ability to use the phone system, manage non-routine phone calls, and solve routine issues as appropriate
• Effective communication skills, both written and verbal
• Ability to manage one's own time and the time of others
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems
• Ability to proofread and edit written documents

Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience, education, certifications, and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth.

Pay

The pay range for this position is $19.37 - $27.71 per hour, and the grade level is 4.

Schedule

This is a full-time, onsite position, with 40 scheduled weekly hours, and a day shift.