Sr. Associate, Rev Ops - Partner Operations

About Grubhub

At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup. As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.

About The Opportunity

We're looking for a detail-oriented, operationally strong Sr. Associate to join our Revenue Operations team and provide dedicated support to our Sales, Onboarding, and Success functions. You'll work within each team on their own terms - going deep on their processes, their tracking, and their operational needs - rather than acting as a bridge between them. This is an embedded execution role. Each team has distinct workflows and goals, and your job is to make sure each one is running smoothly from the inside. You'll work closely with a Sr. Manager who sets priorities, and you'll be the person each team lead relies on to keep their operational house in order. If you're someone who gets energized by depth over breadth and takes real pride in making teams around you more effective, this is for you. You'll develop deep operational expertise across three distinct merchant-facing functions, with clear ownership inside each one. It's a great fit if you want to build a strong foundation in Revenue Operations, work closely with experienced team leads and senior leadership, and grow into a more specialized or senior role over time.

Sales Operations Support

• Own admin tasks, documentation, and tracking within the sales function - ensuring processes are followed and no merchant opportunity falls through the cracks
• Maintain accurate records of merchant agreement types, incentive structures, and pipeline milestones in Salesforce, keeping lead and opportunity pages optimized and up to date
• Support and maintain the telephony system (call and text) used by the sales team, troubleshooting updates and ensuring the sales team has what they need to connect with restaurant partners
• Track bonuses and incentive payouts for sales accounts, proactively flagging discrepancies or risks to leadership before they impact merchant relationships
• Continuously identify opportunities to improve existing sales processes, tooling, and workflows - bringing forward ideas that help the team operate more efficiently and scale effectively

Onboarding Operations Support

• Provide operational support within the onboarding function - tracking merchant activation milestones and ensuring key steps are documented and completed
• Maintain accurate records of onboarding status and timelines, keeping Salesforce Go Live records and Online Sales Tool opportunity pages up to date throughout the merchant lifecycle
• Support the implementation and ongoing maintenance of texting and calendar functionality used by the onboarding team to coordinate with restaurant partners
• Identify operational gaps or recurring friction points within onboarding and surface them to the Sr. Manager with suggested solutions

Success Operations Support

• Support the Success team with account-level operational tasks - tracking engagement and performance against targets
• Aid in the development and maintenance of next best action functionality, ensuring account managers have timely, relevant guidance to drive merchant engagement
• Partner with the Success team to understand & update how Salesforce account pages and opportunities are structured, making sure the tool reflects how the team works
• Support revenue-driving projects and initiatives, providing operational lift to help the team execute against growth targets
• Continuously identify ways to improve team efficiency - streamlining workflows, reducing manual work, and surfacing process improvements to leadership

Process & Documentation

• Write and maintain SOPs and process documentation for each function independently, ensuring each team has clear operational standards
• Keep internal tracking systems accurate and current across all three functions as their dedicated operational support