Spa Front Desk Attendant

Responsibilities

• Greet guests with a warm welcome, presenting a professional, friendly demeanor.
• Responsible for receiving incoming calls for appointments and scheduling them accordingly.
• Provide therapists with an accurate daily schedule throughout shift.
• Within 2 days of arrival, call all expected guests to promote spa, salon and fitness center.
• Accommodate guest and member requests, answer questions and sell spa/salon services and retail and well as memberships.
• Demonstrate a full knowledge of the spa’s treatments and products used and sold.
• Aid guests with retail product selection.
• Promote and up sell all spa/salon services.
• Handle guest complaints following established practices for guest problem resolution to ensure guest satisfaction.
• Ability to provide advice to the guest in their selection of treatments to ensure a smooth and proper order of service.
• Responsible for proper point of sale procedures and cash handling policies.
• Process gift certificate requests including taking orders, preparing certificates, process payment and record sale.
• Cook with housekeeping for adequate supply of robes, towels, spa guest amenities and assure the proper stocking of guest lockers.
• Responsible for spa environment including background music, hospitality F&B in the relaxation lounge and members sitting area, lighting levels and water feature.
• Ensure all guests and members sign in before entering the spa facility.
• Track all guests on daily wait list.
• Complete all necessary check lists and supply re-order forms as needed.

Requirements

• A high school diploma or equivalent required.
• A minimum of (2) two years of experience in a guest service capacity (preferably in-person in a hospitality setting).
• A minimum of (2) years of Administrative/organizational skill or vocational education.
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability and desire to communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical and computer skills.

Qualifications

• High school diploma or equivalent.
• Two years of experience in guest service, preferably in a hospitality setting.
• Two years of administrative or vocational education.
• Communicates in English.
• Self-motivated and even-tempered personality.
• Professional appearance and demeanor.
• Excellent communication skills.
• Willingness to assist co-workers and be a team player.
• Effective customer service skills, including dealing with difficult customers.
• Basic math and computer skills.

Skills

• Customer service skills.
• Administrative skills.
• Communication skills.
• Problem-solving skills.
• Organizational skills.
• Mathematical skills.
• Computer skills.

Benefits

• Competitive compensation.
• Exceptional benefits plan for eligible associates & their family members.
• 401K matching program for eligible associates.
• Opportunity to grow with the company, a top-rated company on Glassdoor.
• Discounts to any of our Crescent managed properties in North America for you & your family members.

Pay

Competitive compensation.

Schedule

N/A