Spa Front Desk Coordinator

About the Role

The Spa Associate schedules and confirms appointments, answers guest inquiries, and manages reservations using spa software. They check guests in, provide spa orientations, promote services and retail items, and process payments securely.

Responsibilities

• Schedule and update spa reservations, communicating last-minute changes with staff.
• Check-in guests, verify details, and provide a welcoming experience.
• Promote and sell spa and retail services, maintaining product displays.
• Handle guest payments, process transactions, and log tips.
• Maintain cleanliness, stock supplies, and communicate maintenance needs.
• Follow safety protocols, ensure confidentiality, and adhere to company policies.
• Develop positive guest interactions, address service needs, and demonstrate professionalism.

Requirements

• High school diploma or G.E.D.
• Less than one year of related experience.
• Strong communication and customer service skills.
• Ability to stand, walk, lift, and carry objects up to 10 pounds.

Preferred Skills

• Knowledge of spa services and industry trends.