Spa Front Desk Coordinator

Responsibilities

• Maintain the areas in a spotless condition and maintain the common areas of the spa in between appointments.
• Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
• Process spa reservations, billing and meet and greet all guests as they arrive and depart from their treatments.
• Support all aspects of retail: Guest assistance, product display, product inventory, suggestive selling, and merchandising.
• Reconcile all discrepancies for retail and treatments with guests or advise a Manager.
• Handle guest complaints or problem immediately, ensuring guest satisfaction.
• Communicate all the above to management to ensure communication to all necessary departments.
• Use good judgment and maintain discretion and diplomacy while performing job duties.
• Participate in all designated programs, meetings and training.
• Maintain complete knowledge and comply with all resort and departmental policies and procedures
• Review arrivals prior to approaching desk and be familiar with all Hotel guests, special requirements and potential problems.
• Perform other duties as assigned.

Qualifications

• Ability to communicate in English clearly and pleasantly, both orally and in writings, using correct spelling and grammar, with guests, team members, and management.
• Ability to compute basic mathematical calculations.
• Ability to multitask, remain calm under pressure and maintain organized areas.
• Must be able to work in an environment infused with a variety of scents, such as aromatherapy
• Comfortable working in the men’s locker room
• Available to work holidays, weekends and evenings as needed.