Front Desk Coordinator

About the role

Somers Orthopaedic Surgery & Sports Medicine Group provides expert diagnosis and treatment of musculoskeletal conditions and injuries across locations in New York and Connecticut. The Front Desk Coordinator sets the stage for each patient’s appointment, building and maintaining professional relationships with patients, office staff, and the clinical team while ensuring the office runs smoothly.

Responsibilities

• Welcome patients, review and assist with paperwork, check patients into the EMR, and prepare their charts for visits.
• Collect patient payments as necessary.
• Maintain daily office operations by following standard operating procedures and guidelines.
• Contribute to team efforts by smoothly transitioning into daily roles as needed.
• Protect patient privacy by maintaining confidentiality of personal information (HIPAA compliant).
• Respond to inquiries and resolve issues.
• Perform other administrative tasks as needed.

Requirements

• 1+ years of relevant medical administrative experience (preferred).
• Experience with medical insurance/verification is a plus.
• Knowledge of medical terminology and procedures is preferred.
• Experience with EMR systems (preferred).
• Strong computer knowledge, including Microsoft Word and Excel.

Skills

• Excellent verbal and written communication.
• Outstanding customer service skills.
• Exceptional organizational and time-management skills; ability to multitask is a must.
• Adaptability and flexibility in a fast-paced environment.
• Problem-solving ability and aptitude.
• Outcome-focused with the ability to work under pressure.
• A solution-oriented mindset.
• A strong sense of urgency and focus in accomplishing tasks.

Schedule

Monday through Friday, alternating between 7:45 AM – 4:15 PM and 7:45 AM – 4:30 PM.

Pay

$18–$20 per hour.